Summary
Overview
Work History
Education
Skills
Referebecause
Timeline
Generic

Koi Rivera

Norcross,GA

Summary

To obtain a position in a professional business setting utilizing my strengths in customer service, computer information systems, effective problem solving and time management.

Overview

19
19
years of professional experience

Work History

Server/Line Cook

Waffle House
12.2017 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Associate

Top Of The Line Transport LLC.
01.2005 - Current
  • Performed duties in assisting administratively as well as hands-on with services such as trucking, freight-forwarding, vehicle shipping, etc.
  • Provided assistance with social media exposure & marketing adding to the continued growth & expansion of the brand

Line Cook

Dream Wings
10.2015 - 06.2016
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Law Office of W. Mark Wilczynski P.C.
01.2010 - 01.2012
  • Performed messenger duties such as obtaining and managing files
  • Performed secretarial duties such as answering phone calls and managing meetings.

Adajios Haven Therapy Center
01.2009 - 01.2010
  • Performed miscellaneous duties for center administrators such as cleaning, filing, paperwork distribution, etc.

Education

Atlanta Institute of Music
Duluth, GA

Bachelor Of Arts - Recording Arts Technology

Full Sail University
Winterpark, FL
06.2014

American Intercontinental University
Atlanta, GA
11.2012

Charlotte Amalie High School
St. Thomas, VI
06.2012

Skills

  • Leadership Qualities
  • Customer interaction
  • Workplace Safety
  • Cash Handling
  • Customer Engagement
  • Decision-Making
  • Complex Problem-Solving
  • Relationship Building
  • Courteous and Professional
  • Work Planning and Prioritization
  • Customer service orientation
  • Graphic Design
  • Videography/Photography

Referebecause

  • Attorney W. Mark Wilczysnki, Attorney At Law Law Office of W. Mark Wilczynski P.C., Palm Passage Ste. C20-22, St. Thomas, V.I., 00804-1150, (340) 774-4547
  • Symone Mcmurray. (470) 534-4021 980 Arlington Way, Lawrenceville GA 30046
  • Ms. Janice Van Heyningen, Adajios Haven Therapy Center, 51A Kongens Gade, St. Thomas, V.I., 00801, (340) 776-2260
  • Rochelle Perryman (340-690-9698) 3C-18A Estate Fortuna St. Thomas USVI

Timeline

Server/Line Cook

Waffle House
12.2017 - Current

Line Cook

Dream Wings
10.2015 - 06.2016

Law Office of W. Mark Wilczynski P.C.
01.2010 - 01.2012

Adajios Haven Therapy Center
01.2009 - 01.2010

Associate

Top Of The Line Transport LLC.
01.2005 - Current

Atlanta Institute of Music

Bachelor Of Arts - Recording Arts Technology

Full Sail University

American Intercontinental University

Charlotte Amalie High School

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Koi Rivera