Kokou Dagbovie
Birmingham,MI
Summary
Reliable and personable professional with a background in front desk operations, logistics, and informal healthcare support. Skilled in customer service, scheduling, and organization. Seeking a front desk position in a medical setting where I can support efficient patient flow and provide outstanding service.
Overview
7
7
years of professional experience
Work History
Operations & Inventory Support
Kellogg Center: Michigan State University
03.2024 - Current
- Supported high-volume event logistics, including early morning setups
- Managed inventory and deliveries in cold/dry storage environments
- Supported event logistics for a high-volume hospitality operation generating $1M+ in quarterly revenue
- Maintained clear communication across departments to ensure correct inventory reached the appropriate teams on time
- Took initiative to guide and support student workers during shifts, ensuring tasks were completed correctly and efficiently
- Thrived in a fast-paced environment, balancing logistics, inventory, and team communication under time-sensitive conditions
Informal Healthcare Support (Parkinson’s)
On-Call Family Caregiver
01.2021 - Current
- Assisted with mobility exercises, medication timing, and daily routines
• Supported physical care needs through stretching, guided movement, and comfort-focused assistance
• Collaborated with family and home care providers to ensure continuity of car
Artist in Education Intern
College for Creative Studies / CAP
09.2023 - 03.2024
- Lead art and design workshops, honing communication and instructional skills applicable to patient education and colleague training.
- Manage program logistics and resources, aligning with administrative tasks required for healthcare appointments and office management.
- Utilize Google Suites for effective communication and document management, demonstrating computer proficiency for medical data systems.
- Presented program outcomes and student work to school stakeholders, including principals, teachers, and parents as part of final project exhibition.
Sales Advisor / Keyholder
Office Depot
01.2022 - 07.2022
- Managed inventory, customer service, and team training
- Recognized as Employee of the Month for reliability and professionalism
- Leading salesperson with approximately 25% customer enrollment rate in optional rewards program, exceeding typical retail averages.
Front Desk / Administrative Support
Graduate Program Office: Michigan State University
08.2018 - 12.2020
- Managed calls, appointments, and document intake at front desk
- Ensured accuracy of intake documentation and maintained up-to-date student records, supporting administrative processes similar to billing and data management
- Handled sensitive academic records with discretion
- Provided professional communication to students, faculty, and visitors
- Worked effectively in fast-paced environments.
Education
Bachelor of Arts - Interdisciplinary Studies, African American & African Studies
Michigan State University
East Lansing, MISkills
- Front Desk & Scheduling
- Customer Service
- Phone Etiquette
- HIPAA Awareness
- Records Management
- Multitasking
- Microsoft Office
- Google Workspace
- Adobe Creative Suite
- Patient Support
- Informal Caregiving (Parkinson’s)
- Early Riser
- Consistent
Timeline
Operations & Inventory Support
Kellogg Center: Michigan State University
03.2024 - Current
Artist in Education Intern
College for Creative Studies / CAP
09.2023 - 03.2024
Sales Advisor / Keyholder
Office Depot
01.2022 - 07.2022
Informal Healthcare Support (Parkinson’s)
On-Call Family Caregiver
01.2021 - Current
Front Desk / Administrative Support
Graduate Program Office: Michigan State University
08.2018 - 12.2020
Bachelor of Arts - Interdisciplinary Studies, African American & African Studies
Michigan State University
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