Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Danellia Francis McDonald

Queens,USA

Summary

Certified Phlebotomist with a strong foundation in patient interaction and healthcare support. Recently certified in Phlebotomy and Home Health Aide, with skills in specimen collection, quality control, and patient care. I prioritize patient comfort and safety, delivering compassionate care while maintaining confidentiality in accordance with HIPAA guidelines.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Receptionist

Travel and Leisure
07.2024 - 03.2025
  • Scheduled appointments and managed operational reporting
  • Provided frontline support and coordinated guest services

Server

Holiday Inn Express Hotel Suites
04.2024 - 08.2024
  • Delivered high-quality service in a fast-paced hospitality environment
  • Ensured safe food handling practices and maintained hygiene protocols
  • Worked closely with kitchen staff to improve order efficiency and guest satisfaction

Cashier

Dixieland Chicken Co.
06.2023 - 12.2023
  • Processed transactions with accuracy, reducing cash discrepancies
  • Maintained a clean work area to meet hygiene standards
  • Helped streamline service by collaborating with team members

Spa Receptionist

Couples Resorts
02.2019 - 09.2021
  • Scheduled and confirmed 30+ daily wellness appointments
  • Educated clients on treatment options and services
  • Maintained cleanliness and compliance with health standards
  • Communicated with providers to accommodate urgent bookings

Guest Service Agent

Couples Resorts
03.2018 - 01.2019
  • Managed bookings, guest preferences, and concierge-level support
  • Answered multi-line phones and addressed guest concerns promptly
  • Processed payments and maintained confidentiality of guest info

Education

Associate of Science - Hospitality & Tourism Management

Moneague College

High School Diploma - undefined

Ocho Rios High School
Ocho Rios
07.2014

Skills

  • Venipuncture & Capillary Collection
  • Specimen Handling & Labeling
  • Patient Preparation & Communication
  • HIPAA Compliance
  • Quality Control Standards
  • Front Desk & Scheduling
  • Microsoft Office & Outlook
  • Phone Etiquette & Customer Service
  • Pre & Post Analytical Error Recognition

Certification

  • Certificate in Phlebotomy – New York Institution of Health, 2025-05
  • Phlebotomy – National Healthcareer Association, 2025-06
  • Certificate in Home Health Aide – Center for Career Training, 2022-08

References

Available upon request

Timeline

Receptionist

Travel and Leisure
07.2024 - 03.2025

Server

Holiday Inn Express Hotel Suites
04.2024 - 08.2024

Cashier

Dixieland Chicken Co.
06.2023 - 12.2023

Spa Receptionist

Couples Resorts
02.2019 - 09.2021

Guest Service Agent

Couples Resorts
03.2018 - 01.2019

Associate of Science - Hospitality & Tourism Management

Moneague College

High School Diploma - undefined

Ocho Rios High School
Danellia Francis McDonald