Jennie Squires
Quinlan,TX
Summary
Experienced Phlebotomy Operations Manager with 22 years of expertise in phlebotomy across clinical, hospital, and mobile healthcare environments, including more than 10 years in leadership and management roles. Proven success overseeing phlebotomy operations, staff training, workflow efficiency, patient care standards, and regulatory compliance. Strong background in team development, specimen integrity, quality assurance, and multi-site operations management. Recognized for improving operational performance while maintaining exceptional patient satisfaction and safety standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Phlebotomy Manager
Tridentcare Health Services
Carrollton, TX
08.2015 - 04.2020
- Performed venipuncture and specimen collection for diverse patient populations in hospital and clinical environments.
- Assisted in supervising phlebotomy staff and daily departmental operations.
- Trained new employees on collection techniques, safety procedures, and patient interaction standards.
- Maintained accurate specimen labeling and documentation to ensure laboratory integrity.
- Supported mobile blood draw services and off-site collection events.
- Implemented efficient phlebotomy protocols to enhance patient care and safety standards.
- Trained and mentored staff on best practices in blood collection procedures.
- Streamlined scheduling processes to optimize resource allocation and reduce wait times.
- Developed training materials to improve onboarding experience for new phlebotomists.
- Monitored compliance with regulatory standards, ensuring adherence across all operations.
- Analyzed workflow inefficiencies, proposing actionable improvements that increased productivity.
- Collaborated with healthcare teams to ensure seamless integration of phlebotomy services within patient care plans.
- Led quality assurance initiatives that enhanced accuracy in specimen collection and handling procedures.
- Managed daily operations, including staffing, budgeting, quality control, and safety measures in the phlebotomy department.
- Evaluated equipment needs, researched alternatives, and procured cost-effective solutions to support lab functionality.
- Maintained a safe working environment by enforcing proper waste disposal protocols and adherence to infection control guidelines.
- Streamlined interdepartmental communication by establishing clear channels for sharing vital information regarding patients'' tests or conditions.
- Tailored employee development plans to maximize individual strengths while addressing areas that needed improvement.
- Enhanced patient experience by streamlining the phlebotomy process and reducing wait times.
- Developed comprehensive training programs, resulting in increased accuracy and proficiency among staff members.
- Implemented efficient scheduling methods for improved staff productivity and smoother workflow.
- Addressed patient concerns promptly, fostering an environment of trust between patients and healthcare providers.
- Collaborated with other department managers to optimize overall laboratory operations.
- Recruited top-tier talent to maintain a reliable team of skilled phlebotomists dedicated to providing exceptional service.
- Boosted patient satisfaction through effective communication and empathetic care practices.
- Adapted quickly to changing regulations or guidelines set forth by regulatory bodies, ensuring consistent compliance within the phlebotomy department.
- Led multiple successful accreditation audits, maintaining high-quality standards within the department.
- Established a culture of continuous improvement through regular performance evaluations and constructive feedback sessions.
- Assisted in updating laboratory policies and procedures, ensuring compliance with industry standards.
- Reduced supply costs by implementing inventory management strategies and negotiating better pricing from vendors.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Organized daily work based on collection priority.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
Phlebotomist Supervisor
Precision Mobile Phlebotomy LLC
Quinlan, TX
05.2020 - 04.2025
- Collected blood specimens using venipuncture and capillary techniques in fast-paced healthcare settings.
- Delivered compassionate patient care while maintaining professionalism and efficiency.
- Ensured proper specimen handling, transport, and documentation procedures.
- Assisted with patient intake and maintained clean, safe work areas.
- Conducted mobile blood draws adhering to safety and infection control protocols.
- Maintained accurate patient records and documentation for compliance with healthcare regulations.
- Collaborated with healthcare professionals to coordinate patient appointments and services efficiently.
- Educated patients on procedures, ensuring comfort and understanding throughout the process.
- Utilized electronic health record systems for data entry and retrieval, enhancing operational efficiency.
- Assisted in training new phlebotomists on best practices and company protocols to ensure quality care.
- Monitored inventory of supplies, reducing waste through effective stock management strategies.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Fostered positive relationships with clients, generating repeat business through excellent customer service.
- Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
- Demonstrated adaptability by providing phlebotomy services in various settings such as homes, clinics, and assisted living facilities.
- Assisted in the development and implementation of new protocols to improve overall efficiency and effectiveness of mobile phlebotomy services.
- Exhibited strong organizational skills in scheduling appointments, preparing equipment, and tracking supplies inventory for mobile phlebotomy operations.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Managed inventory levels and ensured accurate stock records using ERP systems.
- Led cross-functional teams to optimize workflows and reduce operational delays.
- Analyzed operational data to identify trends and implement corrective actions for continuous improvement.
- Coordinated supply chain logistics, improving delivery timelines and reducing costs.
- Conducted regular audits to ensure adherence to company policies and operational standards.
- Fostered collaboration between departments to drive project completions and improve service delivery.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Phlebotomy Operations Manager
P4 Clinical
Dallas, TX
04.2025 - Current
- Manage daily phlebotomy operations across clinical, hospital, and mobile service settings.
- Supervise, train, and mentor phlebotomy staff to ensure high-quality patient care and compliance with regulatory standards.
- Coordinate staffing schedules, workflow distribution, and operational efficiency for multiple collection sites.
- Maintain compliance with OSHA, HIPAA, and infection control protocols.
- Monitor specimen collection accuracy and reduce pre-analytical errors through quality improvement initiatives.
- Collaborate with laboratory personnel, nurses, and healthcare providers to improve patient outcomes and service delivery.
- Conduct employee competency evaluations, onboarding, and continuing education training.
- Oversee inventory management and ensure adequate supplies for all collection operations.
- Streamlined operations by implementing process improvements, enhancing efficiency across departments.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Analyzed operational data to identify trends and implement corrective actions for continuous improvement.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
PB X-Ray Program Coursework
Tyler Junior College
Skills
- Phlebotomy Operations Management
- Team Leadership & Staff Development
- Specimen Collection & Processing
- Mobile Phlebotomy Operations
- Hospital & Clinical Laboratory Support
- Regulatory Compliance (OSHA, HIPAA, CLIA)
- Quality Assurance & Infection Control
- Scheduling & Workflow Optimization
- Patient Care & Customer Service
- Venipuncture & Capillary Collection
- Training & Competency Assessments
- Inventory & Supply Management
- Blood collection techniques
- Phlebotomy procedures
- Specimen handling
- Scheduling coordination
- HIPAA compliance
- HIPAA
- Staff management
- Quality control
- Quality assurance
- EMR recordkeeping
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Critical thinking
- Adaptability and flexibility
- Decision-making
- Operational efficiency
- Training and mentoring
- Employee supervision
- Operations management
- Clinical staff management
- Employee recruitment and hiring
Certification
- Phlebotomy Certification (if applicable)
- CPR/BLS Certification (if applicable)
- OSHA & HIPAA Training
Timeline
Phlebotomy Operations Manager
P4 Clinical
04.2025 - Current
Phlebotomist Supervisor
Precision Mobile Phlebotomy LLC
05.2020 - 04.2025
Regional Phlebotomy Manager
Tridentcare Health Services
08.2015 - 04.2020
PB X-Ray Program Coursework
Tyler Junior College
Additional Information
- 22 years of phlebotomy experience
- 10+ years in phlebotomy leadership and operations management
- Experience in clinical, hospital, and mobile healthcare settings
- Strong interpersonal and patient communication skills
- A modern ATS-friendly format
- A 1-page executive version
- A resume customized to a specific job posting
- A matching cover letter
- Stronger achievement-based bullet points
- LinkedIn profile optimization