Denise Medina
San Antonio
Summary
Dedicated and results-driven Laboratory Lead with extensive experience leading phlebotomy teams in a fast-paces hospital environment. Skilled in leading staff, ensuring regulatory compliance, improving workflow efficiency, and maintaining exceptional patient care standards. Proven ability to mentor employees, coordinate staffing, implement quality improvement initiatives and collaborate with multidisciplinary healthcare teams to support optimal laboratory operations.
Overview
17
17
years of professional experience
Work History
Phlebotomy Team Lead
Christus Santa Rosa Hospital, Westover Hills
San Antonio, TX
07.2009 - Current
- Supervise daily operations of the phlebotomy department, ensuring efficient patient flow and timely specimen collection.
- Lead, mentor, and develop phlebotomy staff to promote clinical excellence and professional growth.
- Coordinate staffing assignments and scheduling to maintain appropriate department coverage.
- Monitor productivity, quality metrics, and turnaround times to improve operational performance.
- Ensure compliance with hospital policies and regulatory standards, including CAP, CLIA, and Joint Commission requirements.
- Conduct competency assessments, new employee orientation, and ongoing training.
- Investigate patient concerns and implement corrective actions to improve service quality.
- Collaborate with laboratory leadership, nursing, physicians, and ancillary departments to resolve workflow issues,
- Maintain accurate documentation and support quality assurance initiatives,
- Promote a culture of teamwork, accountability, integrity, and patient-centered care.
Education
No Degree - Phlebotomy
St. Philip's College
San Antonio, TX05-2007
Skills
- Phlebotomy Operations Management
- Team Leadership and Staff Development
- Employee Coaching and Mentoring
- Laboratory Workflow Optimization
- Quality Assurance and Performance Improvement
- Regulatory Compliance (CAP, CLIA, Joint Commission)
- Patient Safety and Patient Experience
- Specimen Collection and Processing
- Staffing, Scheduling and Productivity
- Conflict Resolution
- Electronic Medical Records (EMR)
- Laboratory Information System (LIS)
- Policy and Procedure Development
- Performance Development
- Performance Evaluations
- Customer Service Excellence
Timeline
Phlebotomy Team Lead
Christus Santa Rosa Hospital, Westover Hills
07.2009 - Current
No Degree - Phlebotomy
St. Philip's College