Danellia Francis-McDonald
Saint Albans,NY
Summary
Certified Phlebotomist with a strong foundation in patient interaction and healthcare support. Recently certified in Phlebotomy and Home Health Aide, with skills in specimen collection, quality control, and patient care. I prioritize patient comfort and safety, delivering compassionate care while maintaining confidentiality in accordance with HIPAA guidelines.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Travel and Leisure
Destin, FL
07.2024 - 03.2025
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate personnel.
- Scheduled appointments and maintained calendar for office staff.
- Coordinated incoming and outgoing mail, enhancing communication efficiency.
- Assisted with administrative tasks, supporting smooth office operations.
Hostess/Server
Holiday Inn Hotel and Suites
Fort Walton Beach, FL
05.2024 - 09.2024
- Managed guest seating arrangements to optimize flow and customer experience.
- Provided exceptional customer service while addressing inquiries and special requests.
- Collaborated with kitchen and wait staff to ensure timely order delivery.
- Maintained cleanliness and organization of dining area to enhance ambiance.
Cashier
Dixieland Chicken and Co
Fort Walton Beach, FL
06.2023 - 12.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash register operations, ensuring balanced cash drawers at the end of shifts.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
Spa Receptionist
Couples Tower Isle
Ocho Rios, Jamaica
02.2020 - 12.2022
- Managed front desk operations, ensuring seamless guest check-ins and appointment scheduling.
- Maintained accurate records of appointments and payments using booking management software.
- Assisted in coordinating spa services and treatments to enhance overall client experience.
- Provided exceptional customer service, addressing client inquiries and resolving concerns promptly.
- Streamlined check-out procedures, reducing wait times for clients while processing payments efficiently.
Guest Service Agent
Couples Tower Isle
Ocho Rios, Jamaica
03.2018 - 02.2020
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
Education
Associate of Science - Hospitality And Tourism Management
The Moneague College
Moneague, JamaicaHigh School Diploma -
The Ocho Rios High School
Ocho Rios, Jamaica Skills
Venipuncture & Capillary Collection
- Specimen Handling & Labeling
- Patient Preparation & Communication
- HIPAA Compliance
- Quality Control Standards
- Front Desk & Scheduling
- Microsoft Office & Outlook
- Phone Etiquette & Customer Service
- Pre & Post Analytical Error Recognition
- Phlebotomy techniques
- Specimen processing
- Patient care and communication
Certification
- Certificate in Phlebotomy – New York Institution of Health, 2025-05
- - Phlebotomy – National Healthcareer Association, 2025-06
- - Certificate in Home Health Aide – Center for Career Training, 2022-08
Phlebotomy Experience
- Phlebotomy Training, New York Institution of Health, Queens, NY
- Practiced phlebotomy skills on patients under supervision
- Gained hands-on experience in phlebotomy techniques
Reference
Available upon request
Timeline
Receptionist
Travel and Leisure
07.2024 - 03.2025
Hostess/Server
Holiday Inn Hotel and Suites
05.2024 - 09.2024
Cashier
Dixieland Chicken and Co
06.2023 - 12.2023
Spa Receptionist
Couples Tower Isle
02.2020 - 12.2022
Guest Service Agent
Couples Tower Isle
03.2018 - 02.2020
Associate of Science - Hospitality And Tourism Management
The Moneague College
High School Diploma -
The Ocho Rios High School