NIYA WELCH
Forney,TX
Summary
Certified Phlebotomy Technician with expertise in venipuncture, specimen handling, and patient communication. Proven ability to manage high-volume calls and maintain accurate records while delivering quality service. Committed to applying clinical training and attention to detail in a dynamic healthcare environment.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Receptionist
Mikey Towing
06.2024 - Current
- Coordinated schedules and service requests while managing high volume of incoming phone calls, ensuring smooth operations.
- Provided timely updates to customers regarding services, enhancing communication and service satisfaction.
- Resolved customer questions and concerns, fostering a professional and welcoming environment.
- Processed customer payments accurately at point of sale. and maintain accurate customer and transaction records.
- Multitask effectively while maintaining accuracy in a fast-paced setting.
Customer Service Associate
Academy Sports & Outdoors
10.2023 - 06.2024
- Assessed customer needs to deliver tailored information and assistance, enhancing overall service experience.
- Resolved customer concerns efficiently while maintaining a positive experience.
- Processed transactions, returns, and exchanges to ensure customer satisfaction and compliance with company policies.
- Communicated clearly and professionally with customers from diverse backgrounds.
- Maintained organized records and streamlined front-end operations to support efficient daily functions.
Sales Associate
Marshalls
04.2021 - 10.2023
- Delivered professional, front-line customer service, enhancing customer satisfaction.
- Resolved customer concerns and questions in a timely and professional manner.
- Developed strong communication and interpersonal skills through consistent customer interaction.
- Facilitated order processing and supported daily store operations to ensure smooth workflow.
- Maintained an organized work environment by arranging tools and supplies effectively. while effectively managing multiple responsibilities.
Education
Certified Phlebotomy Technician -
Concorde Career College
Dallas, TX07-2026
High School Diploma -
Royse City High School
Royse City, TX05-2023
Skills
- Schedule coordination
- Data entry
- Customer support
- Verbal communication
- Patient Communication
- Attention to Detail
- Multitasking in Fast-Paced Environments
- Professionalism
- Team collaboration
- Time Management
- Infection control
- PPE & Sharps Safety
- Venipuncture & Capillary Collection
- Specimen Handling & Labeling
- Patient Identification
Certification
Certified Phlebotomy Technician, Concorde Career College, 07/01/26
Phlebotomy Training And Clinical Skills
- Venipuncture
- Capillary/Fingerstick Blood Collection
- Patient Identification & Verification
- Specimen Collection & Handling
- Specimen Labeling & Documentation
- Infection Control & Safety Procedures
- Personal Protective Equipment (PPE)
- Patient Preparation & Communication
- Proper Sharps Disposal
- Maintaining a Clean & Organized Work Area
- Attention to Detail & Accurate Record Keeping
Timeline
Receptionist
Mikey Towing
06.2024 - Current
Customer Service Associate
Academy Sports & Outdoors
10.2023 - 06.2024
Sales Associate
Marshalls
04.2021 - 10.2023
Certified Phlebotomy Technician -
Concorde Career College
High School Diploma -
Royse City High School