Zaria Johnson
Clarksville,TN
Summary
Committed to delivering compassionate patient care and ensuring precise specimen handling within clinical settings.
Experienced with personalized customer service in jewelry industry. Utilizes deep product knowledge to assist clients in making informed purchasing decisions. Track record of fostering long-term client relationships and achieving sales goals through effective communication and professionalism.
Jewelry professional prepared to deliver exceptional service and expertise in jewelry consultations. Proven track record in guiding clients through purchasing decisions and enhancing their shopping experience. Strong focus on team collaboration and adaptability to changing client needs. Proficient in customer service and sales techniques, ensuring consistent results and client satisfaction.
Professional with expertise in jewelry sales and consultation. Strong ability to understand customer needs and provide tailored solutions. Skilled in maintaining high standards, collaboration, and adaptability in dynamic environments. Proven track record in inventory management, product knowledge, and fostering long-term client relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Jewelry Consultant
Kohls
08.2017
- Supervisor Name: John Woodley
- Supervisor Contact: (931) 551-8343
- Consistently use the 5 step GREAT program while interacting with customers: Greets CUSTOMER, Requests credit, explains email, ask to complete survey and Thanks the customer
- Solicits, opens and activates Kohl charge applications
- Properly handles merchandise for customers when needed, including returning merchandise
- Process credit card payments and purchases of goods at register using cash, credit etc
- Arranges merchandise on sales floor
- Shows initiative to work independently to meet presentation and recovery expectations
- Assist customers with product selection and questions
- Investigate customer complaints and provide solutions accordingly
- Complete price changes, ISC memos, callbacks, transfers and other paperwork as directed
Customer Service Representative
Internal Revenue Service, IRS
05.2022 - 02.2023
- Responsible for driving the customer experience through proactive and customer focused behaviors and actions
- Actively evaluates customers needs by listening, providing solutions and making recommendations to maximize customer satisfaction and Exchange brand Loyalty
- Responded to all customer inquiries thoroughly and professionally
- Placed special merchandise orders for customers
- Build relationships with customers to increase likelihood of repeat business
- Communicated with vendors, warehouse workers, and customers regarding orders
- Oversaw return and exchange processes from customer
- Completed all cleaning, stocking, and organizing tasks in assigned sales area
- Recommended new and/or sale products to customer
Jewelry Associate
AAfes (Exchange)
06.2019 - 06.2022
- Responsible for driving the customer experience through proactive and customer focused behaviors and actions
- Actively evaluates customers needs by listening, providing solutions and making recommendations to maximize customer satisfaction and Exchange brand Loyalty
- Responded to all customer inquiries thoroughly and professionally
- Placed special merchandise orders for customers
- Build relationships with customers to increase likelihood of repeat business
- Communicated with vendors, warehouse workers, and customers regarding orders
- Oversaw return and exchange processes from customer
- Completed all cleaning, stocking, and organizing tasks in assigned sales area
- Recommended new and/or sale products to customer
Education
Aesthetics
Austin’s Beauty College
Technical Certification - Phlebotomy
South College
Nashville, TN03.2026
Horn Lake High School
01.2017
Skills
- Inventory Control
- Customer service
- Inventory control
- Venipuncture & Capillary Collection
- Patient Identification& Preparation
Attention to Detail & Accuracy
- HIPPA Compliance
- Order of draw
- Patient care
- Specimen handling
- Venipuncture
Certification
Zaria johnson CPT (NHA)
References
- Kolby Dodson, (901)277-9302, personal reference
- Alexandra Hayes, (270)439-1841, Jewelry supervisor
- Deborah Loftin, 901-484-6635, personal reference
Volunteer Experience
- Did fundraiser for Saint Mary’s Catholic School.
- Helped in soup kitchen.
- Volunteered at Veterans Affairs in Nashville during summer.
Education
South college 2025-2026
Phlebotomy Training Program
Timeline
Customer Service Representative
Internal Revenue Service, IRS
05.2022 - 02.2023
Jewelry Associate
AAfes (Exchange)
06.2019 - 06.2022
Jewelry Consultant
Kohls
08.2017
Aesthetics
Austin’s Beauty College
Horn Lake High School
Technical Certification - Phlebotomy
South College