Kolbie Browaty
Summary
Proven track record in enhancing customer satisfaction and sales revenue, as demonstrated at Kay Jewelers. Skilled in jewelry repair and service upselling, coupled with exceptional teamwork and communication abilities. Increased repeat business through strategic follow-ups and in-depth product knowledge, showcasing a commitment to excellence and results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Jewelry Consultant
Kay Jewelers
02.2024 - Current
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Consistently met or exceeded personal sales goals through diligent follow-up efforts with potential buyers.
- Conducted regular cleaning and maintenance of jewelry displays to maintain an appealing showroom appearance for customers.
- Conferred with customers about jewelry preferences and sizing requirements to understand needs.
- Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
- Met with customers throughout jewelry making processes to define needs and expectations, discuss budgets, showcase designs and assess satisfaction.
Sales Associate
Walmart
06.2022 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Associate
HyVee Foods
02.2019 - 05.2022
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
Education
High School Diploma -
Knoxville High School
Knoxville, IL05.2019
Skills
- Merchandise presentation
- Jewelry repair
- Inventory Control
- Event Planning
- Product Promotion
- Service Upselling
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Customer service skills
- Reliability
- Excellent Communication
- Organizational Skills
Certification
- GSI Diamond Essentials
Timeline
Jewelry Consultant
Kay Jewelers
02.2024 - Current
Sales Associate
Walmart
06.2022 - 01.2024
Associate
HyVee Foods
02.2019 - 05.2022
High School Diploma -
Knoxville High School
Similar Profiles
Alejandro RodriguezAlejandro Rodriguez
ASSISTANT STORE MANAGER at Kay Jewelers/Signet JewelersASSISTANT STORE MANAGER at Kay Jewelers/Signet Jewelers
Erik OrellanaErik Orellana
Sales Associate at Kay JewelersSales Associate at Kay Jewelers
Carson MalandCarson Maland
Jewelry Sales Associate at Kay Jewelers OutletJewelry Sales Associate at Kay Jewelers Outlet
Jennifer RodriguezJennifer Rodriguez
Sales Associate at Kay JewelersSales Associate at Kay Jewelers
Daniella SchellDaniella Schell
Jewelry Consultant at Kay JewlersJewelry Consultant at Kay Jewlers