Kolby Brownfield
Charlotte,NC
Summary
Dynamic leader with a proven track record at Mother Teresa Of Calcutta Medical Center, enhancing patient satisfaction through strategic process improvements and effective team mentoring. Skilled in operations management and relationship building, I foster collaboration and drive performance, achieving significant operational efficiencies and cultivating a culture of continuous improvement.
Overview
31
31
years of professional experience
Work History
World Leader
Mother Teresa Of Calcutta Medical Center
09.1994 - Current
- Led daily operations to ensure efficient patient care and streamlined service delivery.
- Mentored staff on best practices for patient interaction and clinical procedures.
- Developed training programs to enhance team performance and operational efficiency.
- Implemented process improvements resulting in increased patient satisfaction scores.
- Coordinated interdisciplinary teams to optimize resource allocation and workflow management.
- Analyzed operational data to identify trends and areas for improvement in service delivery.
- Managed scheduling and staffing to maintain optimal coverage during peak hours.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on Product or Service and assigned duties.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
High School Diploma - All Things Mother Earth And Humankind
Newton-Conover Highschool
Newton, NC01.2012
Skills
- Relationship building
- Conflict resolution
- Strategic planning
- Motivating teams
- Influencing others
- Continuous improvements
- Process improvement
- Visionary thinking
- Incidents management
- Recruitment and hiring
- Expense control
- Quality assurance controls
- Team building
- Contract oversight
- Financial acumen
- Team leadership
- Stakeholder engagement
- Goal setting
- Risk assessment
- Coaching
- Performance management
- Talent development
- Cross-functional collaboration
- Customer service
- Decision-making
- Complex Problem-solving
- Analytical thinking
- Project planning
- Operations management
- Public speaking
- Negotiation
Timeline
World Leader
Mother Teresa Of Calcutta Medical Center
09.1994 - Current
High School Diploma - All Things Mother Earth And Humankind
Newton-Conover Highschool