Kole McGibbon
New Port Richey,FL
Summary
Being a Catering Lead at Panera Bread, with a proven track record in event management and food safety compliance. Expert in training staff and enhancing customer relationships, driving sales growth through innovative marketing strategies. Passionate about delivering exceptional service and ensuring quality assurance in all food preparations.
Overview
4
4
years of professional experience
Work History
Catering Lead
Panera Bread
New Port Richey, Florida
11.2024 - Current
- Managed food preparation and presentation for various events.
- Communicated with clients to finalize event details and requirements.
- Monitored inventory levels to ensure adequate supplies for events.
- Implemented best practices for food safety and hygiene compliance.
- Trained new employees in proper food preparation techniques and safety protocols.
- Resolved any customer complaints regarding catering services quickly and professionally.
- Ensured adherence to food safety and sanitation regulations while preparing meals.
- Conducted regular inspections of kitchen facilities to ensure cleanliness standards were met.
- Utilized POS system accurately when processing payments from customers for catered events.
- Supervised the ordering of supplies, equipment, and ingredients for catering events.
- Responded promptly to emails or phone inquiries about catering services offered by the company.
- Provided guidance to kitchen staff on meal preparations according to recipes or special requests from customers.
- Monitored quality of food products before serving to guests.
- Reviewed invoices related to catering orders ensuring accuracy prior to payment being processed.
- Oversaw all aspects of set up for catered events, including table decorations, buffet layout.
- Grew sales of catering services through strategic marketing and promotions.
Team Lead
Panera Bread
New Port Richey, Florida
07.2021 - Current
- Supervised team members during busy shifts to ensure efficient service.
- Trained new staff on company policies and operational procedures.
- Implemented process improvements to enhance workflow efficiency in the kitchen.
- Maintained cleanliness and organization of work areas according to health standards.
- Monitored food preparation practices to ensure quality and consistency of products.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
- Identified opportunities for process improvements, implementing changes when required.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Provided support to junior staff during peak periods of workloads.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Ensured compliance with industry standards and regulations.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Education
High School Diploma -
J.W Mitchell
New Port Richey, FL05-2022
Skills
- Food preparation
- Event management
- Inventory control
- Food safety compliance
- POS system operation
- Customer relationship management
- Sales growth strategies
- Quality assurance
- Staff training and development
- Effective communication
- Problem solving
- Conflict resolution
- Team leadership
- Food presentation
- Sanitation standards
- Marketing
- Revenue growth
Affiliations
- Photography
- Sports
- Cooking
Languages
English
Professional
Websites
References
References available upon request.
Timeline
Catering Lead
Panera Bread
11.2024 - Current
Team Lead
Panera Bread
07.2021 - Current
High School Diploma -
J.W Mitchell