Koleena Cokley
Lawrenceville,GA
Summary
Dedicated Personal Care Assistant with expertise in medication administration and daily living support. Committed to ensuring client well-being and maintaining environmental safety.
Overview
12
12
years of professional experience
Work History
Personal Care Assistant
Koleena's Home Care
Georgetown, South Carolina
02.2025 - Current
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Supported clients with daily living activities and personal hygiene routines to promote independence.
- Administered medication according to care plans and monitored client responses.
- Maintained a clean and safe environment for clients at all times.
- Delivered companionship and emotional support to improve client well-being and reduce feelings of isolation.
- Communicated effectively with families about client needs and progress.
- Documented care activities and changes in client conditions accurately.
- Organized and made beds for client comfort, swept floors, and sanitized surfaces to support activities of daily living.
Night Auditor Manager
Best Western of Pawleys Island
Pawleys Island, South Carolina
10.2024 - Current
- Supervised night audit team to ensure accurate financial reporting.
- Trained new staff on night audit procedures and customer service standards.
- Managed cash handling and reconciled daily transactions for hotel revenue integrity.
- Coordinated front desk operations during overnight shifts for seamless guest service.
- Assisted guests with check-ins, check-outs, and inquiries during nighttime hours.
- Monitored security systems to maintain a safe environment for guests and staff.
- Oversaw and contributed to payroll department audits.
- Coordinated payroll processes ensuring all payments were accurate and timely.
- Conducted audits related to payroll activities.
- Handled confidential documents such as employee payroll information securely.
- Performed administrative duties such as payroll processing, record keeping.
Machine Operator/Assembler
Metro Industrial Services
West Salem, Wisconsin
03.2022 - 04.2024
- Inspected finished products for quality and compliance with specifications.
- Operated machinery to assemble components for various products.
- Maintained equipment by performing routine checks and minor repairs.
- Collaborated with team members to optimize assembly processes and efficiency.
- Followed safety protocols to ensure a safe working environment at all times.
- Trained new operators on machinery operation and assembly techniques.
- Loaded production materials into machinery according to specified guidelines. into production machinery according to instructions.
- Trained new staff members in the use of production machinery and safety protocols.
- Followed established manufacturing processes to assemble components correctly.
- Inspected parts for defects using precision measuring instruments.
- Performed necessary quality checks on finished products before shipment.
Manager
Ming'z Bar & Grill
Georgetown, South Carolina
02.2021 - 01.2023
- Managed daily operations of a busy bar and grill environment.
- Supervised staff to ensure excellent customer service and teamwork.
- Developed staff schedules to optimize coverage during peak hours.
- Coordinated inventory management for food and beverage supplies.
- Implemented health and safety protocols for kitchen and dining areas.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Conducted regular team meetings to enhance communication and performance.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Maintained detailed records of employee hours, deductions, and benefits changes.
- Collaborated with finance team to align budget and reporting requirements. teams for budget alignment and reporting needs.
- Processed payroll for employees accurately and on time. for temporary, hourly, and salaried employees.
- Managed the processing of new hires and terminations in the payroll system.
- Calculated overtime, vacation sick hours, and other categories of time.
- Reconciled monthly payroll accounts to ensure accurate payments to employees.
- Checked accuracy of employee hours and payroll data before processing. of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
Call Center Representative
Monster Reservations Group
Myrtle Beach, South Carolina
11.2020 - 02.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed incoming calls and addressed customer concerns effectively.
- Handled customer inquiries and provided accurate information about reservations.
- Assisted customers with booking changes and cancellations promptly.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Updated customer accounts, addresses and contact information within call management databases.
- Collaborated with team members to resolve complex customer issues.
- Trained new representatives on call procedures and software tools.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained strong call control and quickly worked through scripts to address problems.
Cook Supervisor
Ming'z Bar & Grill
Georgetown, South Carolina
02.2015 - 04.2018
- Supervised kitchen staff to ensure efficient meal preparation and service.
- Supervised and managed the kitchen staff in preparing, cooking, and presenting food.
- Trained new cooks on food safety and proper cooking techniques.
- Trained new cooks on proper preparation techniques, recipes, and presentation of dishes.
- Developed daily menus in collaboration with management and culinary team.
- Managed inventory to maintain stock levels and minimize waste.
- Maintained accurate inventory records of all food items received and used in the kitchen.
- Ensured cleanliness and organization of kitchen equipment and workspaces.
- Coordinated with front-of-house staff for timely food delivery to customers.
- Implemented standard operating procedures for consistent food quality.
- Monitored food quality control and safety standards to ensure compliance with health regulations.
- Ensured that all food products were stored correctly at appropriate temperatures according to health department standards.
- Implemented systems designed to improve efficiency within the kitchen environment.
- Conducted regular meetings with kitchen staff to discuss menu changes, customer feedback and operational issues.
- Resolved customer complaints regarding food service or quality issues effectively.
- Addressed customer complaints by actively listening and providing timely solutions.
Education
High School Diploma -
Georgetown High School
Georgetown, SC06-2017
Skills
- Personal hygiene assistance
- Medication administration
- Daily living support
- Companionship support
- Safety maintenance
- Care reporting
- Client communication
Timeline
Personal Care Assistant
Koleena's Home Care
02.2025 - Current
Night Auditor Manager
Best Western of Pawleys Island
10.2024 - Current
Machine Operator/Assembler
Metro Industrial Services
03.2022 - 04.2024
Manager
Ming'z Bar & Grill
02.2021 - 01.2023
Call Center Representative
Monster Reservations Group
11.2020 - 02.2022
Cook Supervisor
Ming'z Bar & Grill
02.2015 - 04.2018
High School Diploma -
Georgetown High School