Kolina Pagano
Nicholson,PA
Summary
Professional in finance with experience in personal banking, Determined to drive client satisfaction and financial growth. Demonstrates strong skills in portfolio management, customer relationship building, and complex financial product knowledge. Known for effective teamwork, adaptability to evolving client needs, and delivering reliable results in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Personal Banker
Peoples Security Bank & Trust
06.2022 - 11.2024
- Developed relationships with customers by providing exceptional customer service and responding promptly to inquiries.
- Educated customers on available banking products such as credit cards, debit cards and online banking services.
- Performed daily transactions such as cash deposits, check cashing, loan payments and money orders.
Client Service Representative
Bank of America
06.2019 - 06.2022
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Audited customer account information to identify issues and develop solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Customer Service Representative
PNC Bank
04.2015 - 07.2017
- Contacted customers about potential service upgrades, new services and account changes.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
Education
High School Diploma -
Jim Thorpe Area High School
Jim Thorpe, PA06-2002
Skills
- Portfolio Management
- Cross-Selling Products
- Transaction Processing
- Banking operations
Certification
- Licensed Pennsylvania Notary
Expires March 2028
Timeline
Senior Personal Banker
Peoples Security Bank & Trust
06.2022 - 11.2024
Client Service Representative
Bank of America
06.2019 - 06.2022
Customer Service Representative
PNC Bank
04.2015 - 07.2017
High School Diploma -
Jim Thorpe Area High School
Education and Training
other