Kollyn Ho

Wichita,KS

Summary

Motivated, friendly, service-oriented worker with 3 years of food-retail experience as a drink-maker, cashier and team member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. As well as a full-time student balancing school, work, and passions, aiming to work in the healthcare industry as a Physician Associate.

Overview

years of professional experience

Work History

Team Member and Cashier

Mochinut

06.2023 - Current

Operated cash register and Point of Sale (POS) system for transactions and made fast and proper change for cash transactions
Followed 20+ drink recipes to make beverages by hand, with stick blenders and using machinery
Learned new formulas and menus to best serve customers with tasty drinks and current advice on selections
Received cash and card payments for balances owed
Used POS system to input orders, create checks and issue receipts
Recommended food and drinks to customers based on preference, pairings and special promotions
Restocked supplies, replacing toiletries, liners and soaps
Sanitized frequented areas and equipment using approved supplies
Trained employees on cooking techniques, safety standards and performance strategies.

Drink Maker and Cashier

Kung Fu Tea

06.2021 - 05.2023

Developed positive customer relationships through friendly greeting and excellent service
Addressed customer needs, responding to specific requests
Worked effectively to learn required tasks quickly to maximize performance
Rotated through series of different stations based on team needs such as: cashier, drink-maker, expo, dishwasher, and more
Built and maintained working relationships with peers and upper management
Operated cash register or POS system to receive payment by cash, check and credit card
Collected payments and provided accurate change
Helped customers find specific products, answered questions and offered product advice

Skills

Ability to effectively communicate to others
Ability to multitask and work in stressful situations
Critical thinking under pressure
Cash handling/operating
Customer assistance

Staff mentoring
Cooking
Drink-making
Organizational ability and neatness
Scheduling and calendar management

Education

Wichita East High School | Wichita, KS | May 2023

Accomplishments

International Baccalaureate Program Certificate
Took over 10+ Pre-IB and IB courses
Wrote 3 IB Internal Assessments (extended research in regard to the courses)
Gave a 10-minute Individual Oral for IB World Literature (focused presentation on studied English literatures)
Honor Roll- 2022
2 year team leader of Wichita East High School Lion Dance Club

Affiliations

Lion Dance Club Member, 2019-2023 (4-year dancer and 2-year leader)
100+ hours dedicated to lion dancing around Wichita community (schools, universities, businesses, major events, celebrations, etc.)
Member of National Art Honor Society, 2021-2023
Asian Club Member, 2019-2023
Eco Club Member, 2022-2023
Spanish Club Member, 2021-2023
Fridge Club Member, 2020
Scrubs Club Member, 2019