Komal Warrach
Woodbridge,VA
Overview
3
3
years of professional experience
Work History
Retail Sales Specialist
REI
04.2024 - Current
- Addressed customer inquiries and concerns via various communication channels (in-person, and phone) in a timely and professional manner.
- Helped the Co-Op with welcoming in 80+ new members
- Processed customer orders, returns, and exchanges efficiently, ensuring accuracy and adherence to company policies and procedures.
IT Help Desk Assistant
VCU School of Pharmacy
01.2023 - 05.2024
- Installed and configured operating systems and applications to optimize system performance.
- Assisted faculty in managing digital signage systems, ensuring effective communication of information.
- Configured hardware, devices, and software to establish and maintain efficient workstation setups for employees.
IT Helpdesk Student Worker
VCU School of Dentistry
04.2022 - 12.2022
- Utilized a ticketing system to assist faculty with technical issues, ensuring timely resolution and user support.
- Performed network-based imaging of computers to streamline deployment and maintenance.
- Engaged in additional projects to enhance knowledge and skills in information technology.
Education
Bachelor of Science - Information Systems
Virginia Commonwealth University
Richmond, VA08-2024
Associate of Science - Business Administration
Northern Virginia Community College
Annandale, VA12-2021
Skills
- KACE ticketing
- HTML
- CompTIA A (In Progress)
Expected Completion: February 2025 - Troubleshooting
Timeline
Retail Sales Specialist
REI
04.2024 - Current
IT Help Desk Assistant
VCU School of Pharmacy
01.2023 - 05.2024
IT Helpdesk Student Worker
VCU School of Dentistry
04.2022 - 12.2022
Bachelor of Science - Information Systems
Virginia Commonwealth University
Associate of Science - Business Administration
Northern Virginia Community College