Overview
Work History
Education
Skills
Timeline
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Komal Warrach

Woodbridge,VA

Overview

3
3
years of professional experience

Work History

Retail Sales Specialist

REI
04.2024 - Current
  • Addressed customer inquiries and concerns via various communication channels (in-person, and phone) in a timely and professional manner.
  • Helped the Co-Op with welcoming in 80+ new members
  • Processed customer orders, returns, and exchanges efficiently, ensuring accuracy and adherence to company policies and procedures.

IT Help Desk Assistant

VCU School of Pharmacy
01.2023 - 05.2024
  • Installed and configured operating systems and applications to optimize system performance.
  • Assisted faculty in managing digital signage systems, ensuring effective communication of information.
  • Configured hardware, devices, and software to establish and maintain efficient workstation setups for employees.


IT Helpdesk Student Worker

VCU School of Dentistry
04.2022 - 12.2022
  • Utilized a ticketing system to assist faculty with technical issues, ensuring timely resolution and user support.
  • Performed network-based imaging of computers to streamline deployment and maintenance.
  • Engaged in additional projects to enhance knowledge and skills in information technology.

Education

Bachelor of Science - Information Systems

Virginia Commonwealth University
Richmond, VA
08-2024

Associate of Science - Business Administration

Northern Virginia Community College
Annandale, VA
12-2021

Skills

  • KACE ticketing
  • HTML
  • CompTIA A (In Progress)
    Expected Completion: February 2025
  • Troubleshooting

Timeline

Retail Sales Specialist

REI
04.2024 - Current

IT Help Desk Assistant

VCU School of Pharmacy
01.2023 - 05.2024

IT Helpdesk Student Worker

VCU School of Dentistry
04.2022 - 12.2022

Bachelor of Science - Information Systems

Virginia Commonwealth University

Associate of Science - Business Administration

Northern Virginia Community College

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Komal Warrach