Komanisha Patterson
Dependable public service professional with experience in eligibility determination and assisted living operations. Known for clear communication, teamwork, and leadership, including training new hires, leading huddles, and supporting staff in real time. Focused on accuracy, compliance, and strong client service.
Work History
Eligibility Interviewer
4 Years 5 MonthsConducts eligibility interviews for SNAP, cash assistance, and medical assistance programs, ensuring accurate determinations.
Assisting the management team with shadow training new hires.
leading the weekly huddles when the supervisors are away or need more help.
Assisting team members in the chat when help is needed.
Reviews and verifies client documentation for compliance with state and federal program guidelines.
Maintained detailed case records and updated client information in state systems, ensuring compliance and facilitating efficient processing.
Communicated program requirements clearly to clients, fostering trust and streamlining the application process.
Collaborates with team members and supervisors to meet productivity and accuracy standards.
Supported new hires and peers by sharing program knowledge and best practices, enhancing overall team competency.
Assisted Living Manager
1 MonthDirected daily operations for group home, overseeing staff scheduling, training, and performance management to ensure high-quality resident care.
Coordinated resident care plans with families, medical staff, and support agencies to align support services with resident needs.
Maintained compliance with state licensing regulations and safety standards.
Managed budgets, supplies, and vendor relationships, ensuring resource availability and effective operational continuity.
Resolved conflicts and supported staff through clear communication and steady leadership.