Cristina Cortes

• Conducted eligibility interviews with applicants to determine their qualifications for various government assistance programs.
• Developed and maintained an up-to-date knowledge of program regulations and requirements.
• Assessed applicants' financial status, including income, assets, expenses, and debts.
• Verified accuracy of information provided by applicants through phone calls and other research methods.
• Determined the appropriate benefits or services for each applicant based on individual needs.
• Explained program regulations and requirements to clients in a clear and concise manner.
• Assisted clients with completing applications for benefits or services as needed.
• Maintained detailed records of all client interactions in accordance with agency policies.
• Compiled reports summarizing data collected during eligibility interviews.
• Provided referrals to community resources to meet additional client needs.
• Resolved discrepancies between application documents and supporting evidence.
• Performed periodic follow-up visits with clients who were receiving benefits or services.
• Identified potential fraud cases by verifying information provided by applicants.
• Attended meetings with other staff members regularly to discuss progress of cases.
• Provided guidance and support to new hires regarding eligibility interviewing procedures.
• Participated in training sessions related to changes in program regulations or procedures.
• Explained reasons behind application denials and recommended further action.
• Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.

In this job, I also use several screens and the following programs.

Excel, Microsoft, PowerPoint, Outlook, Google Drive, Google Meets, Teams.

• Developed and maintained relationships with key accounts to ensure customer satisfaction.
• Created comprehensive reports on account performance and presented them to senior management.
• Resolved customer complaints in a timely manner.
• Maintained accurate records of all customer interactions in the CRM system.
• Provided technical support to customers when needed.
• Built and maintained productive relationships with customers and internal partners.
• Motivated and worked with onboarding team members to successfully integrate new employees into organization.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Identified customer needs by asking questions and advising on best solutions.

In this job, I'm in charge of making schedules for employees, their payroll, adding or activating pay cards, time sheets, overtime, explaining the company policies, and processing payments for them. Also, I know how to use hiring pressures like I9, Onboarding, and verify IDs.