Konane Williams
Las Vegas
Summary
Energetic and motivated I aspire to leave an everlasting impression. I'm an excellent communicator and dependable team player with strong understanding of insurance industry. Knowledgeable and dedicated customer service professional with extensive experience in Hospitality. Growth after years in sales and hospitality has shown that my natural ability to create and contribute ways to boost morale is not only my greatest strength but makes me your greatest asset.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Foundever
07.2024 - Current
- Policy services Agent for USAA.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Calculated quotes and educated potential clients on insurance options.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, and endorsements.
Insurance Agent
Allstate Insurance Company
04.2023 - 03.2024
- Provide exceptional sales experience by exploring sales opportunities: including cross quoting, determining appropriate coverage options and best rates via Allstate Systems to prospects
- Built relationships with clients using active listening and issue a product resolution to provide excellent service.
- Lean into discomfort and leverage talk paths to overcome complex customer objections
- Navigate multiple complex systems, enter customer information, upload documents, authenticate identities using computer and specific software
- Work with leadership to set and meet item plan and key performance goals and standards that align with company growth strategies.
Customer Loyalty Representative
Zappos Inc.
07.2020 - 03.2023
- Strive to 'deliver happiness through the four Cs: Commerce, Customer Service, Company Culture and Community'
- Answering incoming phone calls to assist customers with placing new orders, processing returns and exchanges, and whatever else they might need
- Providing above and beyond – WOW! - service, while helping customers with their shopping needs
- Coordinate with all other departments to ensure a smooth response to guest's requests.
Resort Service Specialist
The Cosmopolitan of Las Vegas
02.2018 - 02.2020
- Responsible for efficiently handling incoming calls and inquiries in a skilled, warm, professional and engaging manner
- Sale and book resort rooms in a courteous and efficient manner while responding to guest inquiries or concerns regarding the guest experience
- Anticipates guest needs and/or engages guest to capture all possible up-sell and cross-sell opportunities, and recommends appropriate solutions to the particular guest interaction to maximize these increased revenue opportunities
- Administrative Office duties, Data entry.
Sales & Marketing Specialist
Wynn Resorts Las Vegas
08.2015 - 03.2018
- Maximize opportunities and hotel revenue by confirming rooms for both hotels, dinner reservations for over twenty restaurants between both properties, and show reservations for LeReve and other featured shows and concerts, night club sales, and Spa and Salon reservations
- Evaluate gaming history and statistics for high profile guests and secure future hotel reservations to maximize hotel occupancy, revenue, and gaming
- Express luxury standards associated with Wynn/Encore brand to callers, sharing information about the property and its amenities while tailoring to guests' needs while cross selling other amenities, products and services.
Concierge
The LINQ & Signature Hotel
09.2014 - 06.2015
- Coordinate dining, travel, and show ticket reservations for patrons
- Anticipating guest's needs while assisting guest with obtaining Tickets, itineraries, confirmations, and general information
- Administrative Office duties, Data entry.
Customer Relations Specialist
MGM Grand Hotel Casino & Resort Las Vegas
10.2011 - 06.2014
- Answer incoming telephone calls according to designated service and productivity standards, connect to appropriate department, hotel guest or hotel/casino personnel
- Assist guests with their check-ins/outs, settling guest folios
- Assist guest with issues, request & general information as well as coordinate with Housekeeping to ensure quality and satisfaction
- Administrative Office duties, Data entry.
Skycap Supervisor
T.G.S Aviation, McCarren Airport Las Vegas
10.2011 - 06.2014
- As a Skycap I provide curbside check-in for departing flights at the McCarren Airport for United, Continental, Allegiant, Frontier and US Airways
- Meet And Greet passengers at the airport as they arrive with luggage, especially heavy luggage and take them to curbside, shuttles, and personal cars
- Supervise and lead Easy Check-in Ticket Agents, allocating stations, duties, break times and scheduling.
Education
Diploma -
Chaparral High
Las Vegas, NV06.2006
Skills
- Personal Lines License
- Unmatched Customer Service
- Sales
- Policy Writing
- Hospitality
- Elevated Phone Etiquette
- MS Office
- Multi-Line Phone Systems
- Administrative Skills
- Conflict Management
- Billing / Money Handling
- Various Hotel Operating Systems
- Fluent In ASL
- Morale Elevation
- Team Building
References
Furnished upon request.
Certification
- Licensed Personal Lines
Timeline
Licensed Insurance Agent
Foundever
07.2024 - Current
Insurance Agent
Allstate Insurance Company
04.2023 - 03.2024
Customer Loyalty Representative
Zappos Inc.
07.2020 - 03.2023
Resort Service Specialist
The Cosmopolitan of Las Vegas
02.2018 - 02.2020
Sales & Marketing Specialist
Wynn Resorts Las Vegas
08.2015 - 03.2018
Concierge
The LINQ & Signature Hotel
09.2014 - 06.2015
Customer Relations Specialist
MGM Grand Hotel Casino & Resort Las Vegas
10.2011 - 06.2014
Skycap Supervisor
T.G.S Aviation, McCarren Airport Las Vegas
10.2011 - 06.2014
Diploma -
Chaparral High
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