Kongmeng Vang
Fresno,CA
Overview
10
10
years of professional experience
Work History
Nursing Assistant Student
California Armenian Home
04.2024 - 05.2024
- Assisted with resident personal care needs such as bathing, dressing, feeding, toileting, ambulation, transfers, and positioning
- Ensured resident safety and comfort
- Performed all duties as assigned and in accordance with the facility’s established policies and procedures, nursing care procedures, infection control techniques, and safety rules and regulations
- Maintained resident confidentiality
- Familiarity with electronic health records such as Point Click Care
- Safely operated equipment such as a Hoyer lift and sit-to-stand lifts
- Monitored and reported on the health conditions of assigned residents
- Utilized proper protective equipment
- Recorded vital signs such as temperature, pulse, respiration, blood pressure, and pain
- Recorded intake and output
- Transported residents to activities and physical therapy using wheelchairs
- Made beds, cleaned bedside and overbed tables
- Assured that water pitchers are cleaned, filled with fresh drinking water, and within the resident’s reach
- Encouraged residents to maintain independence by allowing residents to make their own decisions and perform activities of daily living according to their capabilities.
Legal Office Assistant II
County of Fresno: Department of Child Support Services
04.2022 - 12.2023
- Operated office equipment including copy machines, scanners, computers, printers, and other equipment
- Gathered information from department records, databases, and other reference sources
- Typing, data entry, word processing, filing, sorting and distribution of physical mail, legal review of documents for completeness and accuracy, and maintenance of various types of legal records
- Operated a multi-line, modern telephone system including verifying customer information, referring calls, and answering questions
- Processed various types of legal records and documents and input data into legal and child support databases
- Ensured legal forms or legal reports are complete, accurate, and filed with other agencies and entities
- Frequently trained new staff and conducted live quality assurance reviews
- Worked closely with the supervisor to review and provide feedback regarding current procedures
- Assisted supervisor with procedural creation and implementation
- Obtained information from the public and customers by asking pertinent questions to determine the services, program, or person that should be seen
- Provided information to the public and customers concerning departmental or county operations
- Attended court and performed reception duties such as completing court check-ins, coordinating and communicating with Child Support Specialists and Child Support Attorneys, answering questions, and scanning and uploading documents into the child support and legal databases
- Composed and edited legal reports and legal correspondences to ensure clarity, conciseness, and grammatically correct information are being sent to customers and internal staff members.
Assistant Manager
Famous Footwear
05.2021 - 09.2021
- Managed a small team each shift
- Responsible for reconciliation of all cash drawers
- Responsible and safeguarded all currency in the store safe and drawers
- Operated and processed all transactions on a point-of-sales system
- Provided excellent and friendly guest service
- Responded and resolved all guests’ needs and complaints
- Frequently trained new sales associates and managers in trainees
- Maintained a clean store
- Displayed all merchandise on shelves and racks
- Received, scanned, opened, and sorted weekly shipments
- Packaged and fulfilled home delivery orders
- Authorized timesheets
- Completed box and cycle counts
- Completed and inputted nightly inventory into the inventory database
- Delegated tasks as necessary
- Upsold to guests to ensure the store met weekly and monthly metrics and goals
- Acted as loss prevention
- Ensured go-backs were placed back on shelves and racks
- Ensured all employees followed company operations, policies, and procedures.
Shift Lead
Jamba Juice
10.2019 - 03.2021
- Managed a small team each shift
- Responsible for reconciliation of all cash drawers
- Responsible for collection and distribution of all cash tips
- Responsible and safeguarded all currency in the store safe and cash drawers
- Responsible for cash deposit drops at the bank and completion of the reconciliation Excel sheet
- Operated and processed all transactions on a point-of-sales system
- Provided excellent and friendly guest service
- Completed and inputted nightly inventory into the inventory database
- Responded and resolved all guests’ needs and complaints
- Frequently trained new team members and managers in trainees
- Maintained a clean store according to ServSafe and Ecosure standards
- Upsold and promoted new products to guests to ensure the store met weekly and monthly metrics and goals
- Displayed all merchandise on shelves
- Received, scanned, opened, and sorted weekly shipments
- Packaged and fulfilled home delivery orders
- Conducted interviews
- Delegated tasks and assigned side details as necessary
- Maintained a stocked store
- Ensured all employees followed company operations, policies, and procedures.
Student Aide
Fresno City College: TILE Program
10.2016 - 12.2017
- Responsible for and provided supervision of the students’ safety and well-being in the classroom, at training sites, and during field trips
- Observed and documented the students’ progress in the classroom, at different training sites, and during field trips
- Maintained appropriate student records
- Utilized and followed given protocol to handle disruptive students in the classroom and on field trips
- Addressed and redirected problematic behavior
- Led, managed, and instructed small and large groups in the classroom, at various training sites, and during field trips
- Assisted the instructor with curriculum planning.
Student Aide: Cashier
Fresno City College Business Office
05.2014 - 08.2016
- Provided customer and non-customer service assistance on a two-year basis
- Provided information to the public, students, faculty, and staff
- Processed payments and fees paid by cash, checks, money orders, debit and credit cards for students, faculty, and staff
- Frequently trained new employees
- Processed club rush deposits
- Performed clerical duties such as answering and redirecting calls via a multi-line phone system, photocopying and scanning pertinent documents, alpha-numerically filing documents, shredding confidential documents, data entry, and maintaining a clean and professional workspace
- Reconciled cash drawers at the end of each shift.
Education
Nursing Assistant Certification -
Pacific Health Education
Associate’s of Arts for Transfer Degree -
Fresno City College
High School Diploma -
Duncan Polytechnical High School
Skills
- Outstanding leadership and management skills
- Bilingual in Hmong and English
- Strong problem-solving skills
- Ability to follow instructions
- Ability to multi-task and work efficiently
- Ability to learn and adapt quickly
Timeline
Nursing Assistant Student
California Armenian Home
04.2024 - 05.2024
Legal Office Assistant II
County of Fresno: Department of Child Support Services
04.2022 - 12.2023
Assistant Manager
Famous Footwear
05.2021 - 09.2021
Shift Lead
Jamba Juice
10.2019 - 03.2021
Student Aide
Fresno City College: TILE Program
10.2016 - 12.2017
Student Aide: Cashier
Fresno City College Business Office
05.2014 - 08.2016
Nursing Assistant Certification -
Pacific Health Education
Associate’s of Arts for Transfer Degree -
Fresno City College
High School Diploma -
Duncan Polytechnical High School