K’Onna Coffey
Houston
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Correctional Officer IV
Texas Department of Criminal Justice
02.2025 - Current
- Assist with day to day operations of Prison Unit
- Ensure counts have been conducted to reduce risk of security breech
- Ensure safety of fellow officers and offenders
Server
Cheddars Scratch Kitchen
10.2024 - 02.2025
- Provide customer service to guests, take and place orders to Back of House, handle payments for guests, buss tables, and make sure section is clean for next round of guests.
Digital Shopper
Walmart Inc
05.2024 - 07.2024
- Shop for online orders made by customers in a set time frame
- Place orders in customer/driver vehicles
Health Insurance, ACA, OEP season
American Health Marketplace
10.2023 - 03.2024
- Connect with clients, find best care plan for them. Follow up with potential clients
- Meet Daily KPI Sales Goals
P&C Insurance Account Executive
Goosehead Insurance Agency
01.2023 - 10.2023
- Connect with clients, find best plan for them.
- Follow up with potential clients.
- Schedule appointments with LO’s and Realtors to discuss POA for clients.
- Meet Quarterly Revenue Goals.
- Expanded knowledge of the real estate and insurance fields, as well as finance.
- Host and Attend Seminars
Health Insurance, ACA, OEP season
Aetna Migration-Remote
09.2022 - 11.2022
- Connect with clients, find best care plan for them. Follow up with potential clients.
- Minimum of 50 Dials per day through CRM
- TX Resident Licensed, GA and WA State Non-Resident Licensed
Property and Casualty Sales/Service agent
Direct Auto Insurance – Huntsville
10.2021 - 06.2022
- Generate quotes, follow up on leads, and bind auto and/or home insurance policies
Member Service Rep.
YMCA of Greater Houston - Conroe
02.2019 - 06.2019
- Position: Team Member (Help members with monthly transactions, outbound and inbound calls for memberships, schedule tours/appointments, registering prospects for membership thru Medicaid/Medicare qualifications, etc.)
Food and Beverage Dept.
Typhoon Texas Waterpark
04.2018 - 08.2018
- Position: Team Lead of Cash Line (Role to make sure cash line is functioning properly and up to speed, while also helping train new team members, inventory checks, cashing team members in and out, providing fast and excellent customer service)
Cashier/Runner
Typhoon Texas Waterpark
04.2017 - 09.2017
- Food and Beverage Dept. Position: Cashier/Runner (Takes and confirms orders, retrieves, and proceeds to give order to customer)
Education
Bachelor’s of Science - Criminal Justice
Sam Houston State University
Huntsville, Tx12-2021
Skills
- Communication
- Teamwork/Collaboration
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Organizational skills
- Calm under pressure
- Organization and time management
- Decision-making
- Positive attitude
- Handling situations in an appropriate manner, de-escalation
- Multitasking
- Excel Spreadsheet
- Microsoft Word and Office
- P&C License (TX)
- Life, Health and Accident License (TX, GA, WA)
- Texas Commissioned Notary
Affiliations
- American Association of Notaries Texas {2021-Current}
- TDCJ Correctional Officers Union {February 2025-Current}
- National Association of the Advancement of Colored People {2019-Current}
- National Association of Blacks in Criminal Justice {2019-2021}
Timeline
Correctional Officer IV
Texas Department of Criminal Justice
02.2025 - Current
Server
Cheddars Scratch Kitchen
10.2024 - 02.2025
Digital Shopper
Walmart Inc
05.2024 - 07.2024
Health Insurance, ACA, OEP season
American Health Marketplace
10.2023 - 03.2024
P&C Insurance Account Executive
Goosehead Insurance Agency
01.2023 - 10.2023
Health Insurance, ACA, OEP season
Aetna Migration-Remote
09.2022 - 11.2022
Property and Casualty Sales/Service agent
Direct Auto Insurance – Huntsville
10.2021 - 06.2022
Member Service Rep.
YMCA of Greater Houston - Conroe
02.2019 - 06.2019
Food and Beverage Dept.
Typhoon Texas Waterpark
04.2018 - 08.2018
Cashier/Runner
Typhoon Texas Waterpark
04.2017 - 09.2017
Bachelor’s of Science - Criminal Justice
Sam Houston State University