Summary
Overview
Work History
Education
Skills
Timeline
Jacquelyn Williams

Jacquelyn Williams

Winslow,AZ

Summary

Dynamic Correctional Officer IV with extensive experience at the Arizona Department of Corrections, adept at conflict resolution and policy enforcement. Successfully reduced inmate altercations through innovative management techniques and enhanced staff training programs. Proven ability to maintain safety and security while fostering rehabilitation, demonstrating strong leadership and effective communication skills.

Overview

20
20
years of professional experience

Work History

Correctional Officer IV

Arizona Department of Corrections
11.2020 - 01.2025
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Maintained detailed records of inmate behavior and activity, contributing to facility security.
  • Contributed to policy development, ensuring alignment with best practices in corrections management.
  • Reduced inmate altercations through proactive conflict resolution strategies.
  • Enhanced staff training programs, leading to improved operational standards.
  • Conducted staff and inmate training in Cognitive restructuring, Conflict deescalate, How to avoid games and manipulation, Tactical Negotiations.
  • Monitored surveillance equipment to detect and prevent unauthorized activities.
  • Implemented innovative inmate management techniques, leading to decrease in disciplinary incidents.
  • Bolstered team morale and cooperation through effective leadership and communication.
  • Supervise reentry programs that prepared inmates for successful integration into society.
  • Fostered supportive environment for inmate rehabilitation with educational and vocational training programs.
  • Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Prepared reports to document incidents and violations.
  • Investigated and responded to incidents of inmate and staff misconduct.
  • Supervised both security and programs staff; ensuring a safe a productive environment.
  • Providing inmates with the tools to reenter and become a productive member of their community.

Correctional Officer III

Arizona Department of Corrections
09.2012 - 11.2020
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Completed intake paperwork, fingerprints, and searches.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Interviewed inmates to obtain information and assess needs.
  • Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
  • Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
  • Managed classification of inmates insuring inmater were housed according to their behavior.
  • Reviewd and assigned inmates to jobs both in side and out side the facility.
  • Regularly observed off site work crews ensuring public safety.

Correctional Officer II

Arizona Department of Corrections
01.2005 - 08.2012
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.

Education

Bachelor Of Arts - Criminal Justice

Maricopa Community Colleges, Rio Salado Community College, Tempe, AZ

High School Diploma -

Winslow High School, Winslow, AZ
05.2000

Skills

  • Scheduling appointments
  • Staff support
  • Student assistance
  • Meeting coordination
  • Report generation
  • Budget tracking
  • Professional telephone etiquette
  • Recordkeeping skills
  • Policy enforcement
  • Document management
  • Call routing
  • Visitor relations
  • Office equipment operations
  • Correspondence management
  • Filing system maintenance
  • Visitor management
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Problem-solving abilities
  • Multitasking Abilities
  • Organizational skills
  • Creative thinking
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Customer communication
  • Microsoft office
  • Professional and mature
  • Self motivation
  • Conflict resolution

Timeline

Correctional Officer IV - Arizona Department of Corrections
11.2020 - 01.2025
Correctional Officer III - Arizona Department of Corrections
09.2012 - 11.2020
Correctional Officer II - Arizona Department of Corrections
01.2005 - 08.2012
Maricopa Community Colleges, Rio Salado Community College - Bachelor Of Arts, Criminal Justice
Winslow High School - High School Diploma,

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