KONNER STRICKLAND
Brandon,MS
Summary
Detail-oriented Help Desk Technician with strong technical acumen provides support and request fulfillment for multiple users on wide variety of technology platforms and applications. Demonstrates general knowledge of operating systems and application software to provide high-level support. Detects and resolves technical or technology-related problems with excellent organizational, communication, and interpersonal skills.
Hardworking and reliable IT Technician and management trainee focused on going above and beyond to support team and serve customers. Trained in troubleshooting and replacing hardware and offering top-notch software abilities. Motivated to continue to learn and grow. Electrical Technology student (continuing education)
Overview
3
3
years of professional experience
Work History
IT Support Technician
Tower Loan
Flowood, MS
08.2018 - 07.2021
- Repaired or replaced malfunctioning electrical and mechanical components of equipment.
- Executed skilled repairs both in shop and at customer locations, ensuring comprehensive service delivery.
- Aligned and adjusted equipment to match manufacturer's specifications and improve performance.
- Oversaw billing processes, conducted collection calls, and facilitated customer loan applications, managing payments through multiple channels.
- Accepted calls to fill out customer applications and set goals for growing the branches.
- Resolved issues through troubleshooting, repair, and testing of computer workstations, servers, printers, peripherals, and teleconferencing equipment.
- Configured computers, communications devices, and peripheral equipment to set up for smooth operation and use.
- Installed and updated software programs to increase security or add new functionality to equipment.
- Established and nurtured positive professional relationships with staff, vendors, and customers to enhance collaboration.
- Coordinated resources and schedules to meet targets and adhere to deadlines.
- Utilized computer systems and office automation to code, enter, and manage highly sensitive and confidential information.
- Maintained computer systems and acted as support for end user problems.
Education
Associate of Arts -
Hinds Community College
Pearl, MSAssociate of Applied Science - Electrical Technology (continuing education)
Hinds Community College
Pearl, MS04-2026
Skills
- Install software
- Calibrate equipment
- Serve customers
- Maintain parts inventories
- Interpret technical schematics
- Analytical thinking
- Problem-solving
- Collaboration
- Verbal communication
- Networking
- Task prioritization
- Residential, Commercial, Industrial electrical work (continuing education)
Timeline
IT Support Technician
Tower Loan
08.2018 - 07.2021
Associate of Arts -
Hinds Community College
Associate of Applied Science - Electrical Technology (continuing education)
Hinds Community College