Konner Richard Rachell
O'Fallon,IL
Summary
High-energy and highly motivated customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in sales to building robust solutions that enhance loyalty and meet company/personal goals. Skilled in leadership functions such as training and mentoring new associates.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Financial Services Specialist
State Farm
Collinsville, IL
05.2024 - Current
- Resolved customer issues in a timely manner while providing excellent customer service.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Educated clients on various types of life insurance policies available in the market.
Army National Gaurd
Motor Transport Operator (88M)
East Saint Louis, IL
10.2021 - Current
- Established discipline and respect through intense drill and ceremony training.
- Prepare detailed reports outlining trip, vehicle and passenger details building strong logistical skills.
- Developed teamwork skills by conducting joint operations and convoys.
Intern
Wells Fargo Advisors
St Louis, MO
08.2023 - 12.2023
- Attended and participated in meetings and brainstorming sessions with team members.
- Supported various program activities, assisting with administrative tasks.
- Worked with company software to perform duties.
Jackson Hewitt
Tax Preparer
Swansea, IL
12.2022 - 04.2023
- Provide detailed tax documentation needed to submit accurate corporate and individual returns.
- Probe tax situations from different angles to apply maximum tax benefits or resolve tax debts.
- Analyse income statements and documentation of expenditures to determine forms needed to prepare tax returns.
- Implement tax reduction strategies to analyze and minimize tax liabilities.
McDonalds
Crew Trainer
Freeburg, IL
03.2019 - 04.2021
- Instructed new team members on correct procedures for operations so consistent and quality work was being conducted.
- Provided constructive feedback and one-on-one coaching to employees to implement correct procedures.
- Assisted in hiring crew members to expedite on-boarding process.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
Travis Fox
Sales Representative
Las Vegas, NV
04.2020 - 08.2020
- Educated customers about products and services to generate interest and close sales.
- Generated a 65% appointment setting rate from answered cold calls, leading to a 70% closing rate from zoom appointments.
- Attained a 90% appointment setting rate from answered hot leads, leading to a 85% closing rate from zoo appointments.
- Developed a pipeline on Zoho that had over 500 unorganized cold leads, calling every person over the course of a couple weeks making the pipeline increase sales by 300% in 3 weeks of joining.
- Empowered a team of two other sales closers to hit goals and get results through meetings and continuing education.
- Advised marketing team on how we could better target our audience to increase lead generation on Facebook advertisements.
- Delivered excellent customer service by identifying needs and recommending custom solutions.
- Handled pipeline of active deals in closing stage using good time management and Outlook scheduling software.
- Capitalized on sales opportunities with new leads and referrals using strong negotiation skills.
- Established experience and education on sales and customer service.
Education
Bachelor of Science in Business Administration - Finance
Southern Illinois University Edwardsville
Edwardsville, IL05.2025
Associate of Science - Science
Southwestern Illinois College
Belleville, IL05.2022
Skills
- Problem-Solving
- Decision Making
- Verbal and Written Communication
- Personal Data Collection
- Time Management
- Customer Communication
- Customer Service
- Appointment Scheduling
- Excel Education
- Microsoft Office Suite
Licenses
- Health Insurance License - Illinois
- Life Insurance License - Illinois
- Property Insurance License - Illinois
- Auto Insurance License - Illinois
- SIE Licensing Exam
- Series 63 Licensing Exam
Certification
- Commandant's List, Bravo Company-58th Trans Battalion - 2022
- Mike Barron's Phone Sales Mastery Practical Certification, Mike Barron's Closing Academy - 2021
- Excel Certification - SIUE - 2023
Timeline
Financial Services Specialist
State Farm
05.2024 - Current
Intern
Wells Fargo Advisors
08.2023 - 12.2023
Jackson Hewitt
Tax Preparer
12.2022 - 04.2023
Army National Gaurd
Motor Transport Operator (88M)
10.2021 - Current
Travis Fox
Sales Representative
04.2020 - 08.2020
McDonalds
Crew Trainer
03.2019 - 04.2021
Bachelor of Science in Business Administration - Finance
Southern Illinois University Edwardsville
Associate of Science - Science
Southwestern Illinois College
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