Konnor Homa
IT Specialist
Ottawa,IL
Summary
Highly motivated and experienced IT Specialist seeking to leverage expertise in diverse technology fields in a challenging role. With a strong foundation in providing top-notch IT solutions for MSPs, aiming to utilize problem-solving skills and commitment to staying abreast of the latest technological advancements to drive innovation and efficiency. The goal is to contribute to a forward-thinking team where I can continue to develop skills while making a significant impact on the company's success.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
IT Specialist
Computer Spa
Ottawa, IL
11.2021 - Current
- Configured hardware, devices, and software for over 100+ workstations, ensuring optimal performance and user satisfaction
- Managed inventory of over 500+ hardware and software items, ensuring 100% timely updates and replacements as needed.
- Provided network support services for 50+ devices such as hubs, bridges, routers, and other hardware, maintaining 99.9% uptime.
- Streamlined workflows by automating repetitive tasks, increasing productivity by 30% and reducing errors by 20%.
- Designed highly engaging interactive user interfaces for 10+ projects that complied with modern web standards, improving user engagement by 50%.
- Oversaw successful completion of 5+ large-scale VoIP infrastructure implementations, effectively collaborating with team members on design, installation, and configuration tasks, resulting in 40% improvement in system efficiency.
Configuration Technician
EBryIT Inc
Wood Dale, IL
08.2019 - 11.2021
- Collaborated with cross-functional teams on 10+ major projects to ensure seamless integration of new systems and technologies, resulting in 30% improvement in system performance.
- Streamlined workflows for increased productivity by optimizing hardware and software configurations, leading to 30% increase in productivity and 15% reduction in system downtime.
- Supported successful completion of over 5 major projects through effective communication with stakeholders, ensuring 100% alignment on goals, timelines, and deliverables, and resulting in 100% project success rate
IT Specialist
RPM Investors Inc
Elburn, IL
01.2014 - 07.2019
- Configured hardware, devices, and software to set up over 100+ workstations for employees, enhancing operational efficiency by 50%.
- Maintained network hardware and software and monitored network to support 99.9% availability to end users, reducing downtime by 40%.
- Enhanced network security by implementing advanced firewall configurations and intrusion detection systems, resulting in 99.9% reduction in security incidents.
Education
Bachelor of Science - Computer Science
American Public University System
Charles Town, WV 08.2019 - 05.2021
Associate of Science - Computer And Information Sciences
Waubonsee Community College
Sugar Grove, IL 08.2016 - 05.2019
Skills
Network Administration
Timeline
IT Specialist
Computer Spa
11.2021 - Current
Configuration Technician
EBryIT Inc
08.2019 - 11.2021
Bachelor of Science - Computer Science
American Public University System
08.2019 - 05.2021
Associate of Science - Computer And Information Sciences
Waubonsee Community College
08.2016 - 05.2019
IT Specialist
RPM Investors Inc
01.2014 - 07.2019
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