Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Former athlete in competition Bike Racing, still active as rider.
Languages
Timeline
Generic

Marcus Keller

Cottage Grove,MN

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience and business success.

Overview

40
40
years of professional experience
1
1
Certification

Work History

IT Specialist

STERIS DANmed
05.2020 - 01.2024
  • Responsible as an IT Admin for every problem, question, maintenance, and development in the IT infrastructure, Network, Software and Hardware ect. at STERIS DANmed, and Hungaroptics, including system integration, account management, and building management like door and alarm systems or surveillance cameras.

Electronic Banking Specialist

Volksbank Villingen and Volksbank Schwarzwald Donau Neckar eG
01.1992 - 05.2020
  • Activ as an electronic banking specialist with a focus on customer service and customer management
  • Installation of banking software for companies
  • Introduction and teaching
  • Create/establish a connection to accountant and ERP - systems
  • Electronic payment solutions (eCommerce and Card-Payment)
  • Upgrade training and knowledge: Product-specific training (FTAM / EBICS, Proficash ect.) and sales training
  • Knowledge in Webpublishing/CMS, eCommerce.

Entreprenuer

Baden-Württemberg (South)
07.2002 - 11.2011
  • Setup and maintenance of Networks including peripheral devices
  • Server maintenance
  • Remote access setup
  • Backup solutions
  • Implementation of virus protection and Firewall
  • Extention and repair of computers and parts
  • Creation of websites and website updates
  • Establishing internet access
  • Data service.

Professional Practice as a Middle Postal-Service E

German Postal Service
10.1989 - 03.1992

Advanced to the Middle Postal-Service

German Postal Service
10.1987 - 09.1989

Employed in Different Sections at the Postal Serv

German Postal Service
10.1986 - 09.1987

Education to a Service Specialist at Postal Servic

German Postal Service
04.1984 - 09.1986

Education

Diploma in Specialist Computer Management -

Business Academy - Villingen-Schwenningen
10.2003

Diploma in Business -

Wirtschaftsschule - Villingen-Schwenningen
01.1984

Hauptschule Königsfeld - Königsfeld im Schwarzwald
01.1983

Grundschule Fischbach - Burgberg
01.1978

Skills

  • Microsoft Office 365 (4 years)
  • System Administration (10 years)
  • Desktop Support (10 years)
  • Help Desk (10 years)
  • Computer hardware (10 years)
  • Customer service (10 years)
  • Network Administration (10 years)
  • Experience in Telecommunication Systems (4 years)
  • Software troubleshooting and System Management (10 years)
  • Software-Support (10 years)
  • IT-Support (10 years)
  • VPN (10 years)
  • VoIP (4 years)
  • Active Directory (4 years)
  • VMWare (4 years)
  • DNS (10 years)
  • DHCP (10 years)
  • Microsoft Windows (10 years)
  • PowerShell (4 years)
  • Microsoft Windows Server (4 years)
  • Remote Access Software (10 years)
  • WAN (4 years)
  • TCP/IP (10 years)
  • LAN (10 years)
  • Azure (4 years)
  • Operating Systems (10 years)
  • Computer Networking (10 years)
  • Microsoft Exchange (4 years)
  • VMware vSphere (4 years)
  • Microsoft SQL Server (4 years)
  • Network Firewalls (4 years)
  • Network Support (10 years)
  • Network Engineering (4 years)
  • Disaster Recovery (10 years)
  • Authentication (4 years)
  • IT Documentation
  • Information Security
  • Software Implementation
  • System Upgrades
  • Technical issue analysis
  • Application support
  • Network Administration
  • Content Management Systems
  • Enterprise Resource Planning
  • Ticket management
  • Network configuration
  • Hardware upgrades
  • Staff education and training
  • Microsoft Outlook
  • User credential management
  • Hardware diagnostics
  • Network diagnostics

Certification

  • English certificate level C1 at Xeropan college, Present
  • Master of computer management, Present

Additional Information

Introduction, setup, and integration including teaching, and maintenance of Priority Matrix as an overall Project Management solution company-wide.


Creation, implementation, setup of the general IT-Infrastructure at Hungaroptics.

Introduction and implementation of ERP, DMS, MES, PZE.

Establishing and optimizing LAN infrastructure, Hardware, Internet - access, login systems, printer, share - file-management, VPN.


Interfaces and Management for:

DMS - Document Management Systems,

PLM - Product Lifecycle Management,

PZE - Staff Time Management,

CAD - Computer Aided Design,

CAM - Computer Aided Manufacturing,

MES - Manufacturing Execution System,

ERP - Enterprise Resource Systems,


Software validation


  • O365, Exchange, Cloud computing,
  • Teams Communication,
  • Firewall and Virus-protection
  • Active Directory, Azure AD, Intune,
  • Windows Server Administration, vSphere/VM Administration, Veeam Backup
  • USV, APC power management,
  • Telephone System Unify,
  • Teams Voip+Anynode,
  • Powershell basic knowledge,
  • SQL - basic knowledge,
  • Remote client and server maintenance via MSP tools like Kaseya and/or NinjaOne, including Software Update management,
  • Wifi - Unify,
  • MFA/2FA, Hello for Business Login Management,
  • VPN /Ipsec Remote access,
  • WebDAV drives,
  • QR-Code Management, RFID - Login Management,
  • Door, alarm security systems, and surveillance system management,
  • Internet access via Cable-Router, Mobile Network, and Starlink Satellite, Ect. ect.

Former athlete in competition Bike Racing, still active as rider.

Active as an athlete since 2006 with several years competition experience in (street) bike races.

Two times in a row, second place (AK) in the local overall bike competition "Interstuhl - Cup" in Baden-Württemberg (Germany), 

Baden-Württemberg is one of the most challenging bike areas and competing fields in Germany.


The Interstuhl-Cup contains around 13 races each year. The overall amount of races I participated in active years sums up to 25-30 official competitive bike races a year. 


The usual millage I rode in that time was between 12 thousand and 18.500 kilometer a year. 


Nowadays riding my bike aims to keep me healthy and active, without too much focus on competition. I still try to get in about 10 thousand kilometer a year on the streets of Minnesota as well as on a Kickr indoor trainer. 

Languages

German
Native or Bilingual
English
Full Professional

Timeline

IT Specialist

STERIS DANmed
05.2020 - 01.2024

Entreprenuer

Baden-Württemberg (South)
07.2002 - 11.2011

Electronic Banking Specialist

Volksbank Villingen and Volksbank Schwarzwald Donau Neckar eG
01.1992 - 05.2020

Professional Practice as a Middle Postal-Service E

German Postal Service
10.1989 - 03.1992

Advanced to the Middle Postal-Service

German Postal Service
10.1987 - 09.1989

Employed in Different Sections at the Postal Serv

German Postal Service
10.1986 - 09.1987

Education to a Service Specialist at Postal Servic

German Postal Service
04.1984 - 09.1986

Diploma in Specialist Computer Management -

Business Academy - Villingen-Schwenningen

Diploma in Business -

Wirtschaftsschule - Villingen-Schwenningen

Hauptschule Königsfeld - Königsfeld im Schwarzwald

Grundschule Fischbach - Burgberg
Marcus Keller