ROGEANA MCKINNEY

• Manage the budget and insure operations run smoothly
• Create, own and manage a LLC’s for the company
• Manage sales, customer service, billing, A/P, A/R, vendor relations, negotiations, repairs, and maintenance
• Purchase inventory, manage order placement, oversee customer communication, direct merchandising and manage all tasks relate to store operations
• Develop and customize online Facebook page for product viewing and ordering
• Create fliers and posters using Photoshop
• Design all listings and banner ads using Photoshop
• Supply, design, and run all jobs from start to finish
• Handle all aspects from A/P to A/R, payroll, ordering and dealing with all distributors and city officials
• Provide services to companies for their new product introductions, windows' displays, special activities, anniversaries, etc
• Train individuals on Microsoft windows and perform simple computer repair
• Conduct all accounting operations through QuickBooks, utilizing Microsoft programs to supplement as needed
• Develop and implement Internet transfer of dictation which result in increase company efficiency and productivity
• Mentored new/potential business owners on business practices, capital management, internet sales and licensing requirements
• Reconcile monthly activity, generate year-end reports, and fulfill tax relate requirements administer payroll and employee benefits and organizational insurance
• Hire and recruit employees that can best match the companies brand and meet expectations.
• Managed day-to-day business operations.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Maintained up-to-date administrative records to monitor operational conditions.
• Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.

• Responsible for answering and resolving advanced product technical-support questions received from customers
• Will be expected to provide suggestions and options to the customer based on their needs
• Up selling features/products to help the customer as much as possible
• Handling technical support issues
• Navigate through multiple systems
• Take incoming calls nationwide
• Follow companies policies and procedures
• Leave notes resolving issues
• Using knowledge base for more knowledge
• Looking up account information for the customers
• Configured hardware, devices and software to set up work stations for employees.
• Helped streamline repair processes and update procedures for support action consistency.
• Devised solutions to operations issues related to [System] and [Software], working closely via phone, email, live chat and web teleconference.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Maintained energy and enthusiasm in fast-paced environment.

• Responsible for assisting staff in providing quality customer service to our clients
• Greeting clients in a professional and friendly manner
• Providing level-one information to customers which includes basic financial aid, registration, student records, and admissions data: transferring calls to appropriate person and directing customers to information on the college website
• Supporting the daily functions of the One Stop Shop with document/data entry, filing, photocopying, collaborating with Enrollment Management and running errands on campus as required
• Be professional with excellent- customer service communication skills and be able to work in a fast- paced environment
• Lift and carry files and materials as well as be able to move from one location to another on campus as needed.
• Completed clerical tasks such as filing, copying and distributing mail.
• Greeted incoming office visitors, answered questions and directed individuals to office locations.
• Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
• Delivered clerical support by handling range of routine and special requirements.
• Assisted applicants with admissions packet and served as point of contact throughout admissions process.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed filing system, entered data and completed other clerical tasks.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Maintained clean reception area to promote positive, professional environment for clients.

• Assist customers by taking incoming calls with question dealing with application questions
• Check student's application status
• Give students information for Bear Essentials and how to login into their accounts
• Answer Financial Aid questions
• Transfer students to the correct department (Registrar's office, Financial Aid, Housing, Claw card office, etc.)

• Transfer customers to the correct department
• Greet the customer, and end the call asking the appropriate security questions if account information is being given, or pictures are being reordered
• Take incoming calls nationwide
• Navigate through multiple compute screen programs
• Assist customers with account information and help to reorder portraits if needed
• Process payments (credit, debit, or checks)
• Give customers refunds for recently purchased pictures
• Find out when is picture day and answer any other questions the customer may have
• Look up the child's school information and find out the order status of purchased pictures
• Give a detail description of the different packages that are offered to order for school portraits.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services and company information.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Consulted with outside parties to resolve discrepancies and create expert solutions.

• Assist our customers with rental inquiries nationwide
• Making reservations for our trucks, trailers, hitches, towing devices, storage & U-Box units
• Look up customers account information
• Give the customer facility location information and hours of operation
• Transfer the customer to a manager if needed
• Navigate through multiple computer applications
• Answer any questions the customer may have
• Greet and end the customer appropriately during calls
• Use correct codes to assist the customer
• Process payment transactions and follow security procedures

Taking and giving out orders from the customers

• Balancing cash drawers

• Process credit card transactions

• Counting drawer before shift

• Answering questions from the customers with regards to the menu items and other special services offered by the store

• Dealing with different types of issues associated to customer service and other special duties as delegated by the management.

• Working in a fast paced and high volume environment

• Restocking company food supplies and making drinks

• Upselling Products and offering other items to the customers to gain more profit in the company

• Greet customers when entering or leaving

• Making sure their transaction is completed correctly before starting another task

• Keep reports of transactions

• Always meeting daily sales goals

• Always have a smile on my face

• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Used POS system to enter orders, process payments and issue receipts.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.

• Bakery:
• Preparing, baking, packaging, pricing, and merchandising cakes, pies, rolls, muffins, breads, and other baked goods
• Inform customers about our bakery products and services and often ask customers to try samples of bakery products as a way to increase sales
• Work with equipment like ovens, proofers and frequently use store intercoms to announce promotions and weekly specials
• Deli:
• Conducted myself in a professional manner, displaying a positive attitude, speaking highly of the company in the presence of customers or other employees
• Follow all company policies and procedures, understand and adhere to the shrink guidelines and understand and adhere to policies and procedures pertaining to sanitation, temperature logs, and product dating and rotating
• Prepare and display food
• (Sandwiches, chicken, salads etc.)
• Slice, cut, pour, or dip food into containers, then weigh and attach proper price labels
• Place product/supplies in proper storage areas and operate a register and transact sales properly.