Konrad Florek
Hanover Park,IL
Summary
Accomplished Team Leader with a proven track record of driving results and inspiring team members to excel. Proficient in orchestrating daily operations, optimizing team communication. A dedicated and resourceful professional.
Overview
8
8
years of professional experience
Work History
Senior Team Leader
Lending Solutions Inc
10.2019 - 05.2023
- Managed and supervised a team of up to 15 agents, ensuring the consistency and quality of completed work through comprehensive reviews
- Performed daily quality assurance tasks to deliver constructive feedback and recommendations for process improvements
- Provided training and ongoing support to team members, fostering motivation and alignment with organizational objectives
- Participated in the recruitment and selection of new team members through interviews and evaluations
- Played a key role in identifying and resolving data issues by conducting thorough analysis and implementing effective solutions
- Provided swift and efficient communication with employees and clients using various digital tools, including MS Teams, Outlook, and encrypted email platforms like Mimecast
- Effectively tracked team performance and meeting schedules using software tools such as MS Word, MS Excel, KeyPass, and other applications to optimize time management and achieve organizational goals.
Aircraft fueling Trainer
Swissport USA
02.2016 - 09.2019
- Provided comprehensive on-the-job training to newly hired team members, ensuring their integration into the workforce and operating Tanker fuel trucks
- Recognized for exceptional work ethic and promoted to a leadership position, overseeing and guiding a team of aircraft fueling professionals
- Conducted thorough reviews of completed tasks to ensure adherence to established standards and maintain consistency in work outcomes
- Implemented and reinforced safety checks and procedures to mitigate potential hazards, actively promoting a culture of safety within the workplace
- Dispatched flights to crew members and ensured all flights were completed in time of departure.
Carpenters Assistant
Midwest Woodworking Inc.
03.2015 - 01.2016
- Contributed to the construction and installation of bespoke cabinetry, employing power tools and precision measuring techniques to achieve precise and flawless results
- Collaborated closely with the lead carpenter and fellow team members, effectively meeting deadlines for various commercial projects
- Assisted in the preparation of worksites by organizing materials, clearing debris, and aiding in the setup of scaffolding and ladders
- Operated box trucks for transportation of installations.
Education
HS Diploma -
East Leyden High School
Franklin Park, IL05.2015
Skills
- MS Suite
- Outlook
- ICBM
- Genesys
- VMware
- Overseeing Daily Activities
- Client Support
- Team Development
- Data tracking and analysis
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Spanish
Limited Working
Timeline
Senior Team Leader
Lending Solutions Inc
10.2019 - 05.2023
Aircraft fueling Trainer
Swissport USA
02.2016 - 09.2019
Carpenters Assistant
Midwest Woodworking Inc.
03.2015 - 01.2016
HS Diploma -
East Leyden High School
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