Summary
Overview
Work History
Education
Skills
Timeline
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Konrad Nowak

Staten Island,New York

Summary

Going from a high performing TIER 1 on the OUTBOUND DOCK, who performed several critical operation roles to a TIER 3 Learning Support Trainer, who has served as training support POC to JFK8 operations, I have been committed to developing my Amazon Leadership Principles and applying them as a means of enhancing Operational and Administrative Performance. Through skilled communication and proactive mindset, I seek to build a bridge between all customers, associates, and leadership, maximizing stakeholder experience.

Overview

6
6
years of professional experience

Work History

LEVEL III Learning Support Trainer

JFK8 Amazon Fulfillment Center
Staten Island, USA
12.2021 - Current
  • Administers new hire onboarding, facilitating scheduled orientations with new hire groups of up to 100 associates (1100+ associates on boarded into dayshift since December 2021 as well as launching the Behind the Smile Program at JFK8 in 2023, ensuring 95% - 100% compliance for all onboarding)
  • Develops and schedules active day shift roster of 40+ ambassadors (has trained and developed 71 TIER 1 ambassadors since 2022) who conduct and record process path trainings for new hires, departmental transfers, bottom performing associates, ensuring their safety, productivity, and quality compliance (1500+ trainings recorded)
  • Coordinates requests for process path trainings, permissions and safety trainings, successfully completing over 1000 SIM tickets since 2021
  • Monitors training compliance for Operations, ensuring proper documentation of training and granted process path permissions, supporting performance, accountability, and overall experience for the operation and associate population (maintains weekly average 95%-100% compliance)
  • Engages and coaches new hires and veteran associates with audits, cross referencing several tools (ATLAS, FCLM, QUICKSIGHT) to measure and improve productivity and quality of work (average UPH increase of 10% following audits)
  • Launched the CTA Cross training program for day shift, cross trained veterans 1000+ associates since 2024, cutting excess labor headcount costs by increasing labor share population by 25%
  • Learning POC for the AEW Onboarding Program, constructs Week 1 training plans for 90+ Area Managers since 2022
  • Composes and communicates PERMISSION INACTIVITY reports of associates who pend permission expiration due to inactivity, has reduced permission loss costs by 60% on a weekly basis since 2023

LEVEL I Outbound Ship Dock Associate

JFK8 Amazon Fulfillment Center
Staten Island, USA
08.2019 - 12.2021
  • Process guided the Flats Sorter - led a team of 8 - 10 associates who pulled and replenished shuttles containing packages, adjusting sort allocations for shuttles and clearing jams, allowing for up to 200K UNIT VOLUME per 10 hour shift
  • Ship dock ambassador, who coached new hire associates for ship dock process path training, as well as veteran associates, motivating the team to uphold the necessary standards of work combined with strategic approaches to maintaining safety
  • Quality Control team member who used various network tools designed to find virtual disparities of packages and containers being processed and shipped out, coaching on average more than 20 associates per shift

Education

Bachelor of Arts - Political Science, Spanish, History, Legal Studies

The City University of New York, College of Staten Island
06.2021

Skills

  • Advanced Spanish, Polish language
  • Microsoft Word, PowerPoint, Excel

Timeline

LEVEL III Learning Support Trainer

JFK8 Amazon Fulfillment Center
12.2021 - Current

LEVEL I Outbound Ship Dock Associate

JFK8 Amazon Fulfillment Center
08.2019 - 12.2021

Bachelor of Arts - Political Science, Spanish, History, Legal Studies

The City University of New York, College of Staten Island

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Konrad Nowak