Konrad Orta
Richmond,VA
Summary
I am dedicated to enhancing community well-being through comprehensive health education and proactive social needs navigation. With certifications in Community Health and Behavioral Health and skills in self-management, self-sufficiency, and event planning, I focus on fostering healthy lifestyles and supporting members in managing their health care. I leverage collaborative efforts and like-minded community partners across the organization to strengthen the connection between healthcare services and community needs. I take pride in empowering individuals to achieve self-sufficiency, leveraging bilingual Spanish-English and multicultural capabilities to break down barriers and facilitate better health outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Community Health Educator
Sentara Health
12.2021 - Current
- Implements educational health programs for individuals and communities to promote healthy behaviors and disease prevention
- Collaborates with healthcare teams and primary care providers to ensure members receive necessary care for improved health outcomes
- Conducts outbound calling and face-to-face projects to reduce gaps in care and support community outreach efforts
Community Social Needs Navigator
YMCA of Greater Richmond
11.2023 - Current
- Connects individuals to essential services such as housing, healthcare, and job placement, improving community well-being
- Conducts telephonic and in-person coaching sessions to empower individuals in accessing resources
- Collaborates with community partners to ensure comprehensive support for individuals in need
Employee Care Agent
Capital One
05.2017 - 05.2021
- Managed high-volume workflow for incoming requests via phone, email, and chat
- Topics ranged from payroll and employee relations to benefits
- Drove results by processing transactions accurately and confidentially
- Received high satisfaction ratings by creating a positive experience in each interaction
- Researched cases, and explained the company’s policies, and benefits to employees from different levels of the organization
Home Preservation Client Relation III
SunTrust Mortgage
10.2011 - 10.2016
- Acted as the primary bilingual point of contact for mortgagees seeking foreclosure alternatives, utilizing counseling techniques to address client needs
- Maintained strong production metrics while ensuring compliance with industry regulations and protecting company interests
- Collaborated with various departments to represent the organization in government and community events
Spanish Instructor – Elementary School K-4
Richmond Public Schools
09.2009 - 01.2011
- Implemented Spanish language immersion program for K-3rd graders, fostering cultural understanding
- Established strong relationships with students, parents, and staff through interpretation services
- Enhanced language skills and cultural awareness in elementary students through engaging lessons
Bilingual Disputes Sr. Operations Coordinator
08.2017 - 05.2020
- Managed disputed transaction cases on behalf of Spanish speaking cardholders by utilizing excellent communication, problem solving and decision-making skills in a high volume environment
- Acted as catalyst for change on the document’s translation process
- Worked closely with the Fraud transactions team to mitigate losses for both the organization and clients
Employee Care Agent
Capital One
05.2020 - 05.2021
- Managed high-volume workflow for incoming requests via phone, email, and chat
- Topics ranged from payroll and employee relations to benefits
- Drove results by processing transactions accurately and confidentially
- Received high satisfaction ratings by creating a positive experience in each interaction
- Researched cases, and explained the company’s policies, and benefits to employees from different levels of the organization
Health And Wellness Coach
06.2021 - Current
- Provided personalized guidance in implementing workout plans and motivation for individuals in cardiovascular workouts and stretching
- Collaborated with clients to improve their lifestyle through exercise activities
Education
Associate of Applied Science - Business Management, Marketing/Marketing Management, General
Instittuto Universitario De Mercadotecnia
Caracas, VenezuelaSocial Work Studies, Social Work
John Tyler Community College
06.2021
Skills
- Health Education
- Skilled in Motivational Interviewing
- Health Equity Factors
- Active Listening
- Health Promotion
- Behavioral Support Strategies
- Fluent in Spanish and English
- Effective Cross-Cultural Communication
- Cross-Department Collaboration
- Community Relations Management
- Critical Thinking
- Flexible Problem-Solving
Certification
- Community Health Worker
- Behavioral Health Certification (In progress)
Languages
English (Full Professional)
Spanish (Native or Bilingual)
Awards
Dean's List Fall2011
Timeline
Community Social Needs Navigator
YMCA of Greater Richmond
11.2023 - Current
Community Health Educator
Sentara Health
12.2021 - Current
Health And Wellness Coach
06.2021 - Current
Employee Care Agent
Capital One
05.2020 - 05.2021
Bilingual Disputes Sr. Operations Coordinator
08.2017 - 05.2020
Employee Care Agent
Capital One
05.2017 - 05.2021
Home Preservation Client Relation III
SunTrust Mortgage
10.2011 - 10.2016
Spanish Instructor – Elementary School K-4
Richmond Public Schools
09.2009 - 01.2011
Associate of Applied Science - Business Management, Marketing/Marketing Management, General
Instittuto Universitario De Mercadotecnia
Social Work Studies, Social Work
John Tyler Community College
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