Konrad Powell
Dallas Center,IA
Summary
Driven professional with a diverse background in horticulture and customer-focused roles. Excelled in enhancing product quality and client satisfaction, achieving high retention rates through exceptional service and problem-solving skills. Skilled in plant maintenance and account management, adept at fostering teamwork and collaboration for operational excellence.
Overview
11
11
years of professional experience
Work History
Produce Clerk
HyVee Foods
07.2013 - 08.2018
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
Horticulture Technician
North Central Regional Plant Introduction Station
09.2017 - 12.2018
- Assisted researchers in collecting data, maintaining accurate records for study analysis and recommendations.
- Maintained detailed records of plant care requirements, tracking progress over time to refine cultivation techniques further.
- Managed greenhouse operations, ensuring optimal growing conditions for a variety of plant species.
- Conducted routine maintenance on horticultural equipment to ensure safe and efficient operation.
Graduate Research Assistant
Iowa State University
01.2019 - 08.2021
- Utilized advanced statistical software to analyze large datasets, uncovering key insights for informed decisionmaking.
- Participated in regular meetings with project supervisors, providing progress updates and discussing potential challenges or areas for improvement.
- Assisted in manuscript preparation, contributing to the publication of influential articles in peer-reviewed journals.
- Managed multiple research projects simultaneously, ensuring timely completion and adherence to high-quality standards.
- Educated the public about horticulture through workshops, seminars, and hands-on demonstrations.
- Supervised volunteer groups during community planting events, fostering environmental stewardship within the local area.
- Maintained detailed records of plant care requirements, tracking progress over time to refine cultivation techniques further.
Account Manager
Wright Outdoor Solutions
05.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Education
Masters - Horticulture
Iowa State University
Ames, IA08.2021
Associates - Biology
Iowa Central Community College
Fort Dodge, IA05.2016
Bachelors - Horticulture
Iowa State University
Ames, IA12.2018
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Operations
- Indoor Plant Care
- Plant identification
- Plant Maintenance
- Problem-Solving
- Active Listening
- Equipment Operation
Timeline
Account Manager
Wright Outdoor Solutions
05.2021 - Current
Graduate Research Assistant
Iowa State University
01.2019 - 08.2021
Horticulture Technician
North Central Regional Plant Introduction Station
09.2017 - 12.2018
Produce Clerk
HyVee Foods
07.2013 - 08.2018
Masters - Horticulture
Iowa State University
Associates - Biology
Iowa Central Community College
Bachelors - Horticulture
Iowa State University
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