Managed daily office operations, including scheduling meetings, coordinating travel arrangements, and maintaining office supplies to ensure a smooth workflow.
Developed and maintained filing systems, both electronic and paper, enhancing organization and accessibility of important documents.
Assisted in the preparation of reports and presentations by compiling data, creating charts, and formatting documents to meet professional standards.
Acted as the primary point of contact for internal and external communications, fostering positive relationships with clients and stakeholders.
Coordinated logistics for company events, meetings, and conferences, including venue selection, catering, and equipment setup.
Implemented and maintained office procedures to improve efficiency and reduce operational costs.
Conducted research and prepared summaries on various topics to support management decision-making.
Provided exceptional customer service by addressing inquiries and resolving issues promptly and effectively.
Claims Adjuster
Progressive
New Hyde Park, NY
08.2021 - 04.2023
Managed heavy workload of new incoming claims and ongoing cases utilizing strong organizational, time management, and collaboration skills.
Assisted members, providers, and insurance agency's billing departments with claims, appeals and eligibility inquiries.
Gather facts of loss by engaging in clear and concise communication with team members, policyholders, claimants, and witnesses using telephone calls, emails, and written correspondence to support prompt claim resolution.
Clarified claims process by explaining complex regulations and policy guidelines to insured parties.
Collaborated with customers, auto body shops and service providers in investigating total loss auto claims.
Education
Bachelor of Arts - Economics
Queens College of The City University of New York
Flushing, NY
05.2021
Skills
MS Word
MS Excel
MS Powerpoint
MS Onenote
MS Teams
Certification
Bloomberg Market Concepts and Bloomberg Masterclass (8 hours of self-paced e-learning modules combined with interactive online webinars conducted by Bloomberg specialists. Modules provided visual introduction to financial markets and 100+ Bloomberg Terminal Functions).