Konstantin Korshunov
Brooklyn,NY
Summary
Hardworking and passionate individual with 10 years of restaurant customer service experience. Talented communicator, organizer and problem-solver. Committed to providing outstanding customer service and meeting or exceeding safety standards. Desiring fast-paced position at MTA.
Overview
8
8
years of professional experience
Work History
Head Waiter
Sveta Restaurant
02.2022 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
Head Bartender
Eats Restaurant
07.2020 - 01.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Bartender
Rio Kitchen And Wine Restaurant
03.2018 - 06.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Head Waiter
Bedford Hall
07.2015 - 01.2018
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Managed food resources, memorized orders, and coordinated customer service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
No Degree - Foreign Filology (English Language And Literature)
"M.K.Amosov North-Eastern Federal University"
Neryungri, Russia05.2011
High School Diploma -
Secondary School #1
Neryungri, Russia05.2007
Skills
- Customer Experience
- Cash Handling
- Critical Thinking
- Active Listening
- POS System Operations
- Conflict and Complaint Resolution
Languages
English
Russian
Timeline
Head Waiter
Sveta Restaurant
02.2022 - Current
Head Bartender
Eats Restaurant
07.2020 - 01.2022
Bartender
Rio Kitchen And Wine Restaurant
03.2018 - 06.2020
Head Waiter
Bedford Hall
07.2015 - 01.2018
No Degree - Foreign Filology (English Language And Literature)
"M.K.Amosov North-Eastern Federal University"
High School Diploma -
Secondary School #1
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