Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Kontis Ekole

Bear,DE

Summary

Friendly and practical Datacenter Engineer with years of quickly and effectively resolving customers technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Datacenter Engineer

JPMorgan Chase
Bear, DE
06.2023 - Current
  • Recommended best practices for improving efficiency of existing IT infrastructure within the data center environment.
  • Implemented security protocols for the protection of sensitive data.
  • Deployed new servers into production environment following established guidelines and procedures.
  • Coordinated with vendors for procuring new hardware components needed in the data center facility.
  • Troubleshot hardware issues related to networking equipment like routers, switches, firewalls.
  • Provided technical support to users in resolving their queries related to data center operations.
  • Collaborated with other team members to implement changes in order to improve overall reliability of services provided by the organization's data centers.
  • Maintained and monitored data center infrastructure to ensure high availability of services.
  • Monitored server performance metrics such as CPU usage, memory utilization, storage space consumption and network traffic.

INSTALLATION /FIELD IT TECHNICIAN

DELAWARE BUSINESS SYSTEMS
NEW CASTLE, DE
02.2023
  • Provide best-in-house and onsite End User experience for POS systems
  • Train End Users on the usage of computer hardware and software
  • Maintain computer peripheral devices like printers and resolve associated problems, escalate when necessary to 3rd level by raising incidents & taking ownership
  • Installed network hardware Cisco Meraki routers and firewalls
  • Logging, resolving, and assigning incidents into ServiceNow and Tiger paw
  • Walk End Users through installing POS applications and computer peripherals
  • Install applications and peripherals for End Users, virtually and onsite
  • Respond to all incidents, outages, and performance alerts – determine if issues need to be escalated and communicate with appropriate technical teams
  • Troubleshoot, gather information, and document issues with client to communicate issues and report to appropriate IT support teams
  • Troubleshoot PC, printer, and application problems
  • Imaging IOS and Windows systems
  • Replaced RJ45 connectors for cable install.

REGIONAL COORDINATOR

Datavant/CIOX
Alpharetta, GA
09.2019 - Current
JPMorgan
  • Used Ciox Solution Center ticketing systems to manage and process support actions and requests
  • Communicated regularly with customers concerning health data exchange
  • Coached and trained end-users on functions, features, and basic troubleshooting of software such as Microsoft Office Suite
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems, and key processes
  • Support CRS during Technical Support
  • Had above 90% and better in all areas of my role
  • Exceeded expectations in all areas tasked.

HELP DESK SUPPORT SPECIALIST

AARPI2
Bear, DE
01.2022 - 06.2022
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
  • Configured hardware, devices and software to set up workstations for employees
  • Replaced cabling upgraded to CAT6
  • Patched software and installed new versions to eliminate security problems and protect data
  • Loaded software, granted permissions, and configured hardware for new employees as part of the onboarding process
  • Managed 60 calls per day and 90-987% task completion.

OPERATIONS TECHNICIAN

UTC Aerospace Systems
Phoenix, AZ
03.2014 - 02.2018
  • Inventory management
  • Understanding of material flow modes to include receipt, inspection, put-away, inventory control and kitting operations
  • Pick and Kit material within SAP, preparing items to close into inventory
  • Reviewed reports for anticipated numbers, identified variances and made corrections
  • Worked on Flight Evacuation rafts by following policies and procedures in compliance driven environment
  • Provided support to Design Engineers in areas such as: mechanical and system Testing with less than 1% failure rate.

Education

Bachelor of Science - Cloud computing Technology

Western Governors University
11.2022

Associate of Applied Science - Information Technology

Eastern Gateway Community College
06.2022

Skills

  • Team Player
  • Decision-Making
  • Flexible and Adaptable
  • Cabling CAT5/6
  • Active Directory
  • Cloud Computing
  • Hardware Configuration
  • Hardware Troubleshooting
  • Installed HP Network equipment
  • Mac Mobile and desk Support
  • MS Office
  • Good Telephone Etiquette
  • Support and troubleshooting different technologies
  • Highly Organized
  • Application deployment
  • System backup

Affiliations

PHI THETA KAPPA

Certification

  • RedHat System Admin Certification

• CompTIA Security+
• CompTIA A+
• CompTIA Network+
• CompTIA Project +
• CompTIA Cloud+
• AWS Cloud Practitioner
• CompTIA Secure Cloud Professional CSCP
• CompTIA Secure infrastructure Specialist CSIS
• CompTIA Cloud Admin Professional – CCAP
• CompTIA IT Operations Specialist – CIOS

Languages

English
Professional
French
Professional

References

References available upon request.

Timeline

Datacenter Engineer

JPMorgan Chase
06.2023 - Current

INSTALLATION /FIELD IT TECHNICIAN

DELAWARE BUSINESS SYSTEMS
02.2023

HELP DESK SUPPORT SPECIALIST

AARPI2
01.2022 - 06.2022

REGIONAL COORDINATOR

Datavant/CIOX
09.2019 - Current

OPERATIONS TECHNICIAN

UTC Aerospace Systems
03.2014 - 02.2018

Bachelor of Science - Cloud computing Technology

Western Governors University

Associate of Applied Science - Information Technology

Eastern Gateway Community College

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Kontis Ekole