Summary
Overview
Work History
Education
Skills
Timeline
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Kopila Shrestha

Kopila Shrestha

Denver,CO

Summary

I am a UX/UI designer passionate about accessibility, community engagement, and bringing ideas to life. Coming from a background in both hospitality management and design, I am dedicated to understanding and addressing customers' needs, frustrations, and pain points. My design principles are simple, aesthetic, and impactful.

Overview

1
1
years of professional experience

Work History

UI/UX Designer

Coterie
02.2023 - 03.2023
  • Collaborated with a pro bono client and a team of three designers to create a cohesive women's sports website that prioritizes women's connection through games. (General Assembly Capstone).
  • Developed the innovative Player Connect feature, which increased user engagement by 42% and reduced the churn rate by 15% in the first quarter.
  • Conducted a survey, interview, competitive and comparative analysis, and three rounds of user testing to uncover critical user requirements and develop a detailed, high-fidelity prototype.
  • Led the UI design process for a team of four by facilitating group sketching sessions, crafting mid-fidelity prototypes, and working collaboratively to create original illustrations.
  • Used Jira software to deliver solutions with a high level of flexibility and adaptability.

UI/UX Designer

I’m Safe (mobile App)
01.2023 - 01.2023
  • Collaborated with three other designers to create a cohesive women's safety app that prioritizes comfort (a 5-day hackathon sprint).
  • designed the initial iteration of the mobile app.
  • conducted a survey, competitive and comparative analysis, and two rounds of user testing to uncover critical user requirements and develop a detailed, high-fidelity prototype.
  • led the UX and UI design process for a team of four by facilitating group sketching sessions, crafting mid-fidelity prototypes, and working collaboratively to create original illustrations.
  • drove UI requirements through implementation, complete with accurate sizing estimates and task breakdowns.
  • worked closely with UX and product teams to define visual and functional requirements.

UI/UX Designer

La Belle French Bakery (redesign Desktop Website)
12.2022 - 01.2023
  • Conducted a usability test of the current mobile site to identify opportunities for enhancement.
  • Employed open and closed card sorting tests to grasp users' mental models and streamline the site's contents more effectively.
  • Redesigned the main navigation and call-to-action buttons to improve the website's overall usability and boost conversion rates.
  • Converted abstract ideas and requirements into user personas and storyboards
  • Used wireframes, mock-ups, and prototypes to establish user interface design.

Customer Representative/Barista Shift Lead

New Belgium
05.2016 - 12.2023
  • Contributed to increased sales revenue by consistently promoting the café's products and services, resulting in improved daily profit.
  • Demonstrated excellent communication skills and the ability to handle challenging customer interactions while maintaining a positive and professional demeanor.
  • Developed a deep understanding of customer preferences and needs, using this knowledge to recommend and promote café products and services that best meet their needs.
  • Processed customer service orders promptly to increase customer satisfaction in a fast-paced, high-volume coffee shop environment.

Guest Relations Executive

Grand Hotel, Kathmandu, Nepal,
03.2015 - 05.2016
  • Handled guest inquiries, complaints, and requests promptly and professionally, resulting in improved guest satisfaction and loyalty.
  • Assisted guests with arrangements for transportation, tours, and events.
  • Ensured efficient and accurate handling of guests' requests for information and services.
  • Partnered with other departments to resolve guest issues, demonstrating a strong commitment to guest service.
  • Contributed to a positive and welcoming atmosphere in the hotel by maintaining a friendly and professional demeanor at all times, which increased the hotel's TripAdvisor rating by 95%.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.

Education

Boot Camp - User Experience​ ​Design Immersive

General Assembly
Denver
03.2023

Bachelor in Hotel Management - Hotel And Hospitality Management

NATHM,Tribhuvan University
09.2014

Skills

  • UX Skills: Heuristic Evaluation, User Research,User Interviews, Contextual Inquiry, Competitive and Comparative Analysis, User Scenarios, Personas, Affinity Mapping, User Flow, Journey Mapping, Card Sorting, Usability Testing
  • UI Skills: User-centered Design, Web and Mobile Design, Illustration and Sketching, Mock-ups, Wireframes, and Prototypes
  • Tools: Figma, Fig-jam, Maze, Optimal Workshop, Miro, SurveyMonkey, Microsoft Word, prototyping, Zeplin, and Jira

Timeline

UI/UX Designer

Coterie
02.2023 - 03.2023

UI/UX Designer

I’m Safe (mobile App)
01.2023 - 01.2023

UI/UX Designer

La Belle French Bakery (redesign Desktop Website)
12.2022 - 01.2023

Customer Representative/Barista Shift Lead

New Belgium
05.2016 - 12.2023

Guest Relations Executive

Grand Hotel, Kathmandu, Nepal,
03.2015 - 05.2016

Boot Camp - User Experience​ ​Design Immersive

General Assembly

Bachelor in Hotel Management - Hotel And Hospitality Management

NATHM,Tribhuvan University

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Kopila Shrestha