Kora Qualls
JourneyPure
Franklin,KY
5
years of professional experience
Dedicated professional with strong customer service skills. Experienced in front desk operations, appointment scheduling, and managing accounts receivable. Committed to enhancing client relations and workflow efficiency.
Work History
Urine Screen Collector
4 Months- Developed and implemented strategies to improve collection efficiency and reduce delinquency rates.
- Analyzed account data to identify trends, contributing to improved collection strategies and client retention efforts.
- Trained and mentored junior staff on best practices in customer communication and dispute resolution.
- Managed accounts receivable processes, ensuring timely collection of outstanding payments.
Front Desk Receptionist
3 Years- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate patient records using electronic health record (EMR) systems.
- Maintained accurate patient records using electronic health record (EHR) systems.
Server
1 Year 6 Months- Delivered high-quality customer service in a fast-paced environment
- Managed multiple tables, ensuring prompt service and customer satisfaction
- Operated POS systems, facilitating smooth billing and order processing
- Trained new hires, reinforcing service standards and enhancing team performance
Education
High School Diploma
Skills
Specimen collection
Chain of custody procedures
Drug and alcohol testing
Patient identification verification
Sample handling
Compliance protocols
Substance screening
Customer service
Client relations
Conflict resolution
Professional communication
Client relationship management
Timeline
Urine Screen Collector
Gravity Diagnostics
04.2026 - CurrentRead More
Front Desk Receptionist
JourneyPure
08.2023 - CurrentRead More
Server
Driftwood Lodge
01.2022 - 07.2023Read More
Metcalfe County High School
High School Diploma
Read More