Koran Edwards
Brooklyn
Summary
IT Support & Procurement Specialist with over 8 years of experience managing hardware provisioning, asset lifecycle, and cross-functional coordination at Universal Music Group. Proven track record of supporting C-level executives, coordinating vendor relations, and streamlining IT procurement workflows. Adept in SAP, ServiceNow, and hardware asset management. Strong communication and customer service skills with a proactive, detail-oriented approach to technology operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Support & Tech Procurement Coordinator
Universal Music Group
05.2016 - Current
- Managed procurement workflows and hardware requests across multiple locations, ensuring compliance with company procurement and asset management policies
- Maintained and updated asset inventory using ServiceNow (SNOW), tracking lifecycle from acquisition to e-waste
- Collaborated with finance teams and vendors to process SAP orders, ensuring accurate cost center alignment and timely invoicing
- Forecasted hardware needs for onboarding and project planning, coordinating closely with deskside teams and leadership
- Conducted asset validation, tagging, and shipping for hardware provisioning to remote and local teams
- Supported security and accountability protocols for IT procurement store and managed stock levels for break/fix and onboarding
- Liaised with global procurement and vendor partners to obtain quotes and ensure timely replenishment of tech hardware
- Assisted with budget tracking and asset reporting in alignment with label and IT finance directives
- Provided executive-level hardware support and escalations
Deployment Technician
ASI System Integration
09.2015 - 01.2016
- Deployed 500+ laptops/desktops across multiple NYC offices
- Conducted data migration and user training
- Resolved software issues and installed specialty applications
- Provided on-site emergency support for executives
Helpdesk Intern
Networking for Teaching Entrepreneurship (NFTE)
05.2015 - 07.2015
- Diagnosed and repaired hardware/software for Windows and Mac systems
- Used Salesforce CRM to generate structural regional reports
- Reimaged and profiled systems; maintained asset database
- Performed memory and drive upgrades and managed proper e-waste disposal
Customer Service/Sales Associate
Uniqlo USA
11.2013 - 12.2014
- Delivered excellent customer service and exceeded sales targets
Education
Technology Service Corps Program
NPower
New York, NY06.2015
BS - Computer Science
York College
Jamaica, NY09.2014
Skills
- IT Procurement & Asset Management
- SAP & ServiceNow (SNOW)
- Hardware Lifecycle Management
- Vendor Coordination & PO Processing
- Microsoft Excel & Office Suite
- Salesforce CRM
- AV & Desktop Support
- Forecasting & Inventory Planning
- Customer Service & Executive Support
- Zendesk Ticketing System
- Cross-functional Team Collaboration
Certification
CompTIA A+ Certified
Timeline
IT Support & Tech Procurement Coordinator
Universal Music Group
05.2016 - Current
Deployment Technician
ASI System Integration
09.2015 - 01.2016
Helpdesk Intern
Networking for Teaching Entrepreneurship (NFTE)
05.2015 - 07.2015
Customer Service/Sales Associate
Uniqlo USA
11.2013 - 12.2014
Technology Service Corps Program
NPower
BS - Computer Science
York College
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