Summary
Overview
Work History
Education
Skills
Volunteer Experience
Activities
Languages
Timeline
Generic

Korayma Santiago

Revere,MA

Summary

Motivated and ambitious professional seeking a challenging position to gain hands-on experience and develop valuable skills. Demonstrated success as an assistant manager, consistently advancing within the ranks. Proficient in sales, personnel management, accounting, and inventory management. Committed to acquiring comprehensive knowledge of company products and services to deliver optimized customer service. Skilled at fostering a collaborative and high-performance environment to provide exceptional experiences for every customer, fostering brand loyalty. Experienced in effectively managing processes in dynamic conditions, driving efficiency and maximizing profits. A motivational leader with a talent for building strong relationships with customers, employees, and senior management.

Overview

13
13
years of professional experience

Work History

Assistant Store Manager

Morgan Memorial Goodwill Industries Inc.
09.2022 - 11.2024
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Key Holder

Joan Fabrics
06.2021 - 09.2022
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Quality Control Technician

JJM Packaging
09.2019 - 06.2020
  • Responsible for training incoming line check personnel
  • Performed organoleptic testing and brew testing on incoming line check samples, as well as processing quality control sample paperwork
  • Conducted monthly internal audits, environmental air plate testing, water testing, and microbial swabbing
  • Maintained retain samples, reported any out of specification products to management, and suggested appropriate corrective actions to operators
  • Sampled raw material in accordance with ANSI standard
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Performed thorough inspections of incoming materials and outgoing products.

Quality Inspector

Acupac Packaging
06.2012 - 09.2019
  • Ensured GMP compliant plant environment and proper product handling
  • Performed micro testing on sample cosmetic and medical products
  • Calibrated laboratory instruments
  • Responsible for data entry and filing of paperwork

Cashier / Server

Pollo Compero
06.2011 - 06.2012
  • Tasked with providing excellent customer service and resolving customer complaints or inquiries
  • Performed day-to-day cashier duties, handled orders with accuracy and care
  • Maintained restaurant cleanliness and orderliness
  • Deposited sales at the end of respective shift

Education

High School - Commercial Arts

Rosa L. Parks Arts High School
Paterson, NJ
06.2012

Skills

  • Scale Calibration
  • Microbial Swabbing
  • Organoleptic Testing
  • Brew Testing
  • Microsoft Word
  • PowerPoint
  • Outlook
  • Excel
  • Multitasking
  • Positive Mindset
  • Charismatic
  • Leadership
  • Attention to detail

Volunteer Experience

  • Liberty Science Center ChemExpo
  • Students 2 Science
  • North Bergen Library ESL Program
  • The Hoboken Shelter

Activities

  • American Institute of Chemical Engineers
  • Stevens Technical Enrichment Program
  • American Nuclear Society
  • American Society for Quality
  • Society of Hispanic Professional Engineers
  • Latin American Association

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Assistant Store Manager

Morgan Memorial Goodwill Industries Inc.
09.2022 - 11.2024

Key Holder

Joan Fabrics
06.2021 - 09.2022

Quality Control Technician

JJM Packaging
09.2019 - 06.2020

Quality Inspector

Acupac Packaging
06.2012 - 09.2019

Cashier / Server

Pollo Compero
06.2011 - 06.2012

High School - Commercial Arts

Rosa L. Parks Arts High School

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Korayma Santiago