Brittany Winchester
Belmont,NC
Overview
8
8
years of professional experience
Work History
Assistant Deli Manager
Foodlion Grocery Store
Gastonia, NC
01.2025 - Current
- Assisted in daily deli operations, ensuring compliance with food safety standards.
- Prepared and displayed high-quality deli products, enhancing customer satisfaction.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Trained new staff on operational procedures and food handling techniques.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Increased sales through effective merchandising and attractive product displays.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
Lead Barista
Harris Teeter
Gastonia Nc
11.2022 - 10.2023
- Supervised daily operations of coffee bar, ensuring high-quality beverage preparation and customer satisfaction.
- Trained new baristas on equipment use, beverage recipes, and customer service standards.
- Implemented inventory management processes to maintain stock levels and reduce waste.
- Developed and maintained positive relationships with customers to enhance loyalty and repeat business.
Cake Decorator
BiLo
Stanley
10.2018 - 04.2021
- Decorated cakes using various techniques and tools to meet customer specifications
- Ensured compliance with food safety standards during cake preparation and decoration
- Collaborated with team members to maintain efficient workflow in bakery operations
- Assisted in inventory management by tracking supplies and placing orders as needed
- Customized cake designs based on client preferences, enhancing customer satisfaction
- Trained new staff on cake decorating techniques and best practices for quality control
- Developed creative decorations that contributed to increased sales during seasonal promotions
- Implemented time-saving processes for cake production, improving overall efficiency
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
Deli Clerk
Harris Teeter
Charlotte, NC
01.2018 - 10.2018
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated deli equipment safely and efficiently, maintaining high food safety standards.
- Prepared fresh deli items while adhering to quality and presentation guidelines.
- Collaborated with team members to ensure timely inventory restocking and product availability.
- Monitored product freshness, rotating stock to minimize waste and maximize quality.
- Trained new staff on deli procedures, enhancing team performance and service delivery.
- Responded promptly to customer feedback, fostering positive relationships and loyalty.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
Education
High School Diploma -
North Gaston High School
Dallas, NC06.2010
Skills
- Customer service
- Customer engagement
- Food preparation
- Employee supervision
- Sanitation standards
- Health and safety regulations
- Food safety compliance
- Task delegation
- Merchandising strategies
- Inventory management
- Scheduling coordination
- Product rotation
- Waste reduction
- Supply ordering
- Employee coaching
- Sales promotion
- Promotional planning
- Communication
- Profit and loss
- Staff training
- Team direction
- Ordering supplies
- Cost reductions
- Merchandise replenishment
- Deli product packaging
- Worker scheduling
- Cleaning & sanitation
- Scale calibration
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
- Reliability
- Critical thinking
- Organizational skills
- Team leadership
- Active listening
Timeline
Assistant Deli Manager
Foodlion Grocery Store
01.2025 - Current
Lead Barista
Harris Teeter
11.2022 - 10.2023
Cake Decorator
BiLo
10.2018 - 04.2021
Deli Clerk
Harris Teeter
01.2018 - 10.2018
High School Diploma -
North Gaston High School