Shane Roofner
New Port Richey,FL
Summary
Dynamic Assistant Deli Manager at Publix with a proven track record in driving sales growth through innovative merchandising strategies and exceptional customer service. Skilled in inventory management and employee coaching, I foster a collaborative team environment while ensuring compliance with health and safety regulations, enhancing overall operational efficiency. Also have worked with Computers for over 20 yrs.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Assistant Deli Manager
Publix
New Port Richey, FL
11.2007 - Current
- Oversaw daily deli operations, ensuring adherence to safety and quality standards.
- Organized staff shift schedules to maximize coverage during peak customer service hours.
- Facilitated training sessions for new employees on deli procedures and customer service standards.
- Oversaw inventory management, placing orders to ensure optimal stock levels.
- Executed merchandising strategies to optimize product visibility and drive sales performance.
- Partnered with management to design and implement promotional displays and seasonal offerings.
- Addressed customer inquiries and complaints to improve satisfaction levels.
- Executed routine equipment maintenance checks to uphold operational efficiency and ensure safety compliance.
- Guided new team members in mastering food handling techniques, equipment usage, and company policies.
- Delivered exceptional customer service by promptly addressing inquiries and maintaining a professional demeanor.
- Elevated customer satisfaction through delivery of exceptional service and in-depth product knowledge.
- Drove sales growth by implementing effective merchandising strategies and designing appealing product displays.
- Cultivated a positive departmental atmosphere by fostering open communication channels among team members.
- Ensured cleanliness and safety of work environment by rigorously adhering to food safety guidelines and procedures.
- Oversaw meticulous record-keeping of daily temperature logs and maintenance activities for deli equipment.
- Managed operation of slicer and price computing scale to ensure precise slicing, weighing, and labeling of meat products.
- Oversaw product freshness by systematically rotating and removing expired merchandise.
- Contributed to management team by actively participating in weekly meetings to address operational updates, challenges, and achievements.
- Supported store management in achieving and surpassing established sales targets.
- Managed customer interactions by processing orders, addressing complaints, and operating cash register for payment transactions.
- Streamlined order processing for walk-in customers and catering clients, ensuring accuracy and timely fulfillment.
- Optimized deli operations through implementation of efficient inventory management systems.
- Executed coordination of special events, including holiday promotions and cooking demonstrations, to enhance customer engagement.
- Executed cost-saving strategies by optimizing waste reduction initiatives and enhancing purchasing practices.
- Evaluated employee performance metrics and delivered constructive feedback to enhance team development.
- Facilitated budgeting initiatives by monitoring sales data, identifying trends, and providing strategic recommendations for future planning.
- Partnered with store management to devise promotional strategies that enhance deli revenue.
- Engineered innovative strategies to reduce shrinkage rates while ensuring optimal freshness standards for deli products.
- Drove sales growth through strategic suggestive selling of promotional items.
- Audited inventory computations by reconciling with physical stock counts and addressing discrepancies with management.
- Cultivated strategic partnerships with vendors to negotiate competitive pricing for premium products.
- Oversaw staff scheduling to guarantee optimal coverage during peak hours and minimize overtime costs.
- Directed training, supervision, and evaluation of deli staff to ensure adherence to health and safety regulations.
- Organized staff schedules by strategically planning and assigning shifts and hours.
- Assisted in reviewing pricing for food ingredients and kitchen supplies. Ordered necessary food ingredients and kitchen appliances. Supported inventory management by ensuring timely procurement of supplies.
- Conducted weekly inventory assessments of food products and related materials.
- Implemented comprehensive training programs and established effective customer service policies to enhance customer satisfaction ratings.
- Optimized inventory costs through meticulous portion control and waste reduction strategies.
- Formulated pricing strategies to enhance profitability and uphold customer satisfaction.
- Oversaw supply chain operations for deli supplies, ingredients, and merchandise.
- Facilitated cross-departmental collaboration to coordinate deli promotions and ensure optimal stock levels.
- Monitored quality assurance standards to ensure optimal freshness of deli products.
- Facilitated staff training on cooking procedures, safety regulations, and productivity strategies.
- Resolved escalated customer concerns promptly, delivering expert support to enhance satisfaction.
- Inspired staff to achieve optimal efficiency and maintain high-quality standards.
- Minimized health risks and safety hazards by consistently preparing beverage products and implementing thorough cleaning schedules.
- Directed food preparation operations while ensuring adherence to safety protocols.
- Established and optimized inventory control systems to minimize food spoilage and waste.
- Ensured kitchen cleanliness and sanitation by implementing proper procedures and adhering to scheduled cleaning of surfaces and equipment.
- Optimized pricing strategies by monitoring and adjusting discounts and promotions.
- Evaluated sales data to uncover trends and optimize purchasing strategies.
- Ensured food quality and quantity standards were met prior to customer service.
- Ensured facility compliance with health codes, sanitation requirements, and licensing regulations.
- Oversaw staff scheduling and ensured optimal coverage for all shifts.
- Oversaw supply management by monitoring and replenishing food stock and dry goods.
- Oversaw equipment and machinery inspections to ensure optimal working condition and directed staff for necessary cleaning and repairs.
- Implemented enhanced financial controls to mitigate theft and loss risks.
- Acquired food supplies while fostering robust vendor partnerships.
- Designed and executed innovative events and special promotions to enhance sales performance.
Education
Business And Managerial Economics
Monroe Community College
Rochester, NYSkills
Customer service
Customer engagement
Food preparation
Employee supervision
Health and safety regulations
Food safety compliance
Task delegation
Merchandising strategies
Inventory management
Scheduling coordination
Product rotation
Waste reduction
Supply ordering
Employee coaching
Sales promotion
Promotional planning
Budgeting and cost control
Communication
Profit and loss
Staff training
Cost controls
Team direction
Ordering supplies
Cost reductions
Customer complaint handling
Deli product packaging
Merchandise replenishment
Display upkeep
Cleaning & sanitation
Point-of-sale system
Worker scheduling
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Reliable and responsible
Attention to detail
Problem-solving abilities
Multitasking
Collaboration and teamwork
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Customer satisfaction
Organizational skills
Team collaboration
Team leadership
Active listening
Effective communication
Adaptability and flexibility
Money handling
Decision-making
Safe food handling
Relationship building
Calm and pleasant demeanor
Operational efficiency
Scheduling staff
Delegating assignments and tasks
Team building
Task prioritization
Work Planning and Prioritization
Supply ordering and management
Self motivation
Monitoring food preparation
Coaching and mentoring
Interpersonal skills
Analytical thinking
Conflict resolution
Recruitment and hiring
Operations management
Goal setting
Hospitality management
Professionalism
Interpersonal communication
Scheduling
Quality control
Strategic planning
Training and onboarding
Building maintenance
Employee performance evaluations
Inventory control
Staff supervision
Time management abilities
Continuous improvement
Adaptability
Written communication
Certification
CPR and Defillibrator. First aid Responder. Certified Food Safety Manager.
Timeline
Assistant Deli Manager
Publix
11.2007 - Current
Business And Managerial Economics
Monroe Community College