Heather Shea
Albuquerque
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Work Preference
Desired Job Title
Assistant Deli ManagerGeneral ManagerManagerManagerShift lead/ Training managerWork Type
Part TimeLocation Preference
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offSummary
Dynamic and results-driven manager with extensive experience at Which Wich Superior Sandwiches. Proven track record in team leadership and training, enhancing customer service and operational efficiency. Skilled in inventory management and conflict resolution, consistently achieving sales targets while fostering a motivated work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Deli Manager
Smith's Food and Drug
Albuquerque
12.2022 - 04.2024
- Serve customers.
- Be able to preform all deli work required.
- Know how to properly work a slicer.
- Make sandwiches, fry chicken and other things.
- Plus many more responsibilities.
General Manager
Which Wich Superior Sandwiches
Albuquerque
10.2019 - 09.2022
- Manage a team of 8 people or less.
- Write the schedule, do the inventory, order and put away the truck, as well as handle the deposits and take them to the bank.
- I also hired and trained new employees.
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance.
Manager
Jason's Deli
Albuquerque
10.2018 - 09.2019
- I lead and manage a team of 8-10 people.
- My responsibilities are to open and close the store correctly.
- Train my team to be the very best.
- Build and maintain customer relations.
Manager
Boston Market
Albuquerque
03.2017 - 09.2018
- Manage and lead my team to success every shift.
- Successfully open and close the store.
- Complete daily inventory.
Shift lead/ Training manager
Cheba Hut Toasted Subs
Albuquerque
07.2016 - 03.2017
- Train new employees, as well as constantly train veteran employees.
- I had to know how to open and close the store successfully.
- Know how to do all the paper work.
Education
High school or equivalent -
01.2014
Skills
- Management
- Team building
- Training
- POS
- Food preparation
- Profit and loss
- Sales
- Microsoft Word
- Restaurant experience
- Inventory
- Microsoft Office
- Ability to motivate
- Shift management
- Team management
- Inventory management
- Hospitality
- Word
- Assistant manager experience
- Cooking
- Complex problem solving
- Serving
- Leadership Development
- Upselling
- Inventory control
- Food Safety
- Purchasing
- Communication skills
- Customer Service
- Leadership
- Restaurant Management
- Supervising experience
- Time management
- Operations
- Basic knife skills
- Aloha pos
- scheduling
- Organizational skills
- Can multitask
- Deli operations
- Food safety
- Slicer operation
- Customer service
- Team leadership
- Scheduling coordination
- Staff training
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Sales promotion
- Quality control
- Store layout optimization
- Supply ordering
- Communication
- Food safety compliance
- Waste reduction
- Product rotation
- Sanitation standards
- Health and safety regulations
- Employee coaching
- Nutritional advice
- Promotional planning
- Budgeting and cost control
- Employee supervision
- Task delegation
- Customer engagement
- Promotion execution
- Merchandise replenishment
- Customer complaint handling
- Team direction
Certification
ServSafe, Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Accomplishments
- Supervised team of 10 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Deli Manager - Smith's Food and Drug
12.2022 - 04.2024
General Manager - Which Wich Superior Sandwiches
10.2019 - 09.2022
Manager - Jason's Deli
10.2018 - 09.2019
Manager - Boston Market
03.2017 - 09.2018
Shift lead/ Training manager - Cheba Hut Toasted Subs
07.2016 - 03.2017
Sandia High School - High school or equivalent,
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