Kordell Ford
City of Massillon
Massillon,OH
10
years of professional experience
Personable and adaptable professional equipped with solid foundation in effective communication and organization. Knowledge of customer service principles and proficiency in managing administrative tasks and data entry. Capable of delivering excellent support to ensure smooth operations and contribute to team success.
Work History
Director of Operations
1 Year 7 Months- Streamlined operational processes to improve service delivery and program effectiveness.
- Developed training programs for staff that fostered professional growth and enhanced team performance.
- Collaborated with community partners to expand outreach initiatives, which increased member engagement and participation.
- Evaluated staff performance regularly, providing constructive feedback to enhance overall productivity and morale.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with community partners to expand outreach initiatives, increasing member engagement and participation.
- Supported human resources department in addressing employment disputes, providing guidance on resolutions that align with company values and legal requirements.
Civil Service Commission
7 Months- Facilitated decision-making processes to enable city employers to advance hiring initiatives.
- Revised job descriptions to accurately reflect employee responsibilities.
- Oversaw administration of assessments for prospective city hiring candidates.
Athletic Director
2 Years 2 Months- Managed youth programming for football, basketball, cheer, and other sports, fostering participation and community engagement
- Supervised staff, ensured operational excellence, safety, and high-quality customer service
- Built and maintained relationships with local schools, coaches, and community partners
- Coordinated marketing strategies to increase visibility and participation in youth sports programs
- Handled administrative duties including data management, finance tracking, and personnel documentation
Associate
7 Months- Guided customers in product selection, improving shopping experience and satisfaction.
- Ensured inventory accuracy through regular stock checks and systematic organization.
- Maintained inventory accuracy through regular stock checks and organization.
- Worked with team members to meet sales goals and elevate service quality.
Landscaping Crew
2 Months- Maintained campus grounds, demonstrating reliability and a strong work ethic
Education
Bachelor of Arts - Sport Business, Minor in Leadership
Relevant Coursework: Sales, Marketing, Finance/Economics, Event Management, Communications
Skills
Leadership qualities
Excellent communication
Adaptability
Flexible and adaptable
Workplace safety
Verbal communication
Timeline
Civil Service Commission
City of Massillon
01.2026 - CurrentRead More
Director of Operations
Boys & Girls Club of Massillon
01.2025 - CurrentRead More
Athletic Director
Boys & Girls Club of Massillon
01.2022 - 03.2024Read More
Landscaping Crew
University of Mount Union
06.2020 - 08.2020Read More
Associate
Dunham’s Sporting Goods
11.2016 - 06.2017Read More
University of Mount Union
Bachelor of Arts from Sport Business, Minor in Leadership
Read More
Leadership & Activities
- University of Mount Union Football Program, Voted Team Captain for both Spring and Fall 2021 seasons, 2017 National Champion, 3x First-Team All-Conference, 1x Defensive Back of the Year, 1x AP First-Team All-American, Demonstrated leadership, commitment, and time management through year-round training, practices, and games
- Delivered sales pitches to executives from the Cleveland Guardians, Browns, Cavaliers, and Lake Erie Monsters, Assisted in community service by moving thousands of books for the local Alliance Library fundraiser
- Leadership Stark County Alumni