Kordell Wray

• Coordinated referrals to counseling, academic, and community support services based on student needs.
• Communicated regularly with caregivers to reinforce attendance, behavior, and academic goals.
• Monitored student attendance patterns and followed up on chronic absences with families and school teams.
• Documented case notes, contact logs, and intervention updates in student information systems.

• Managed sales floor staffing, scheduling associates to support coverage and customer service.
• Trained team members on product knowledge, POS procedures, and loss prevention practices.
• Monitored inventory levels, coordinated replenishment, and maintained organized backroom stock.
• Directed daily store operations, ensuring smooth opening, closing, and merchandising standards.

• Delivered outreach presentations at community events, explaining services and guiding interest toward enrollment pathways.
• Coordinated campus visits and information sessions, ensuring smooth logistics and consistent participant engagement.
• Cultivated student and family relationships to promote Harlem Children Zone programs and campus opportunities.
• Maintained accurate outreach records, tracking contacts, responses, and follow-up needs for program staff.

• Delivered packages safely on assigned routes while meeting customer service standards and delivery windows.
• Used handheld delivery systems to scan packages, confirm addresses, and update delivery status.
• Loaded and unloaded parcels accurately, maintaining efficient vehicle organization for route completion.
• Inspected vehicle condition before trips, reporting defects and supporting safe operating practices.

• Monitored conveyor flow and resolved bottlenecks to maintain steady warehouse throughput.
• Coordinated stock placement and replenishment to support efficient picking and packing operations.
• Operated handheld scanners to pick, verify, and sort inventory with consistent order accuracy.
• Inspected incoming and outgoing shipments for damage, labeling, and inventory discrepancies.

• Coached associates through performance feedback, sales goals, and operational expectations.
• Reviewed sales trends and adjusted floor presentation to improve product visibility.
• Enforced company policies, safety procedures, and cash handling accuracy across shifts.
• Resolved customer concerns quickly, protecting service quality and store reputation.

Front Office Sales Workshop – Richmond Flying Squirrels

• Participated in a front-office sales workshop focused on professional sports ticket sales and customer engagement.
• Conducted outbound calls to previous and prospective customers to promote season-opening tickets and full-season ticket packages.
• Engaged customers professionally, communicated ticket options, and supported sales outreach efforts on behalf of the organization.
• Received a certificate of participation recognizing completion of the workshop.
• Caribbean Student Association – Member
• Participated in student outreach and campus events designed to strengthen student engagement and promote cultural awareness across the institution.
• Supported and contributed to community service initiatives serving the Petersburg community, including food, book, and clothing drives.
• Collaborated with fellow members to organize and promote events while connecting students with opportunities to support the local community.
• Extracurricular Activities: Event Leadership & Community Outreach – “Do It for the Culture” Sneaker Ball
• Selected for a leadership role spearheading the college’s “Do It for the Culture” Sneaker Ball, coordinating outreach and vendor engagement to support event promotion and participation.
• Conducted outreach to local sneaker stores, boutiques, and fashion-focused businesses, inviting vendors and creatives to showcase and promote their products and work at the event.
• Built relationships with local businesses and community partners while expanding awareness and participation through direct outreach.
• Represented the event on WVST 91.3 FM, discussing the event and its purpose on air as part of the promotional campaign, gaining valuable experience in public speaking and media engagement.

Partial Athletic Scholarship – Virginia State University

• Awarded a partial football scholarship to attend Virginia State University and compete as a collegiate student-athlete.
• Continued a football career spanning 12 years, demonstrating long-term commitment, discipline, teamwork, and dedication to athletic development.
• Participated in collegiate football before concluding my playing career due to physical and performance-related limitations.