Koreesha Penn
Knoxville,TN
Summary
Enthusiastic and adaptable Customer Service Professional with a knack for building rapport and delivering exceptional service. Proficient in communication, problem-solving, and fostering customer satisfaction. A dedicated team player with a proactive approach to handling inquiries and resolving issues.
Overview
16
16
years of professional experience
Work History
Customer Success Associate
Jane Marketplace LLC
Lehi, UT
2022.07 - 2023.11
- Cultivated strong customer relationships through effective communication channels (email, chat)
- Swiftly resolved escalated customer issues, collaborating with internal teams for optimal solutions
- Proactively addressed customer complaints, ensuring rapid problem resolution
- Upheld quality control standards, elevating overall customer satisfaction levels.
Customer Service Representative
ADT Security Services
Knoxville, TN
2018.07 - 2022.07
- Prioritized customer satisfaction by addressing their needs and resolving concerns promptly
- Provided tailored assistance to customers, focusing on individual requirements
- Utilized company troubleshooting protocols for technical issue resolution, ensuring seamless experiences
- Trained staff on operational procedures and service offerings.
Collection Specialist
G.C Services
Knoxville, Tennessee
2011.08 - 2018.07
- Provided exceptional customer service during collection calls, maintaining professionalism and calmness
- Monitored accounts for adherence to payment plans, employing strategies for non-compliance
- Handled outbound calls in a call center environment, utilizing skip tracing techniques to locate debtors
- Innovated creative solutions to delinquency within established guidelines.
Senior Sales Representative
Body Central
Knoxville, Tennessee
2007.08 - 2011.08
- Identified customer needs through effective questioning, leading to increased sales
- Demonstrated strong interpersonal skills while meeting weekly sales quotas
- Contributed to store appeal through visual merchandising and maintenance.
Education
Bachelor of Science in Psychology -
The University of Tennessee - Knoxville
05.2018
High School Diploma -
Fulton High School
08.2007
Skills
- Calm and Adaptable Under Pressure
- Detail-Oriented and Efficient
- Empathetic Understanding of Customer Needs
- Positive and Engaging Communicator
- Proficient in Handling Customer Queries
- Inbound and Outbound Communication
- Payment Processing and Billing Adjustments
- Technical Support (First-Tier)
- Efficient Order and Refund Processing
- Building Customer Trust and Loyalty
Timeline
Customer Success Associate
Jane Marketplace LLC
2022.07 - 2023.11
Customer Service Representative
ADT Security Services
2018.07 - 2022.07
Collection Specialist
G.C Services
2011.08 - 2018.07
Senior Sales Representative
Body Central
2007.08 - 2011.08
Bachelor of Science in Psychology -
The University of Tennessee - Knoxville
High School Diploma -
Fulton High School