Korel Dunn
Brockton,USA
Summary
Accomplished Head Game Master at Escapology with expertise in security management and guest service excellence. Leveraged strong communication skills to enhance customer experiences and streamline operations. Proven track record in technical support services, ensuring compliance and safety. Successfully trained new employees, improving team efficiency by 20%.
Overview
8
8
years of professional experience
Work History
Head Game Master
Escapology
Braintree, Massachusetts
01.2026 - Current
- Guided Escapology escape room guests through briefing, clues, and game rules.
- Monitored live game rooms and delivered hints through intercom systems.
- Trained new Game Masters on briefing scripts and reset procedures.
- Coordinated with Escapology team on room timing and guest flow.
- Prepared escape room setups, including props and puzzle stations for upcoming sessions between guest sessions.
- Inspected game spaces for safety, cleanliness, and working equipment.
- Assisted guests with bookings, arrivals, and experience questions.
Retail Associate
Insa
Avon, Massachusetts
02.2025 - 12.2025
- Guided customers in locating products, answering questions, and reviewing options to enhance shopping experience.
- Guided customers to products, answered questions, and reviewed product options.
- Handled point-of-sale transactions for returns and cash, ensuring accurate register activity for financial integrity.
- Executed opening and closing procedures on sales floor with attention to detail, contributing to organized store operations.
- Supported team members to keep store operations running smoothly.
- Assisted team to enhance overall store efficiency. kept store operations moving smoothly.
- Stayed calm and used problem-solving and interpersonal skills to resolve conflicts.
- Resolved conflicts calmly through strong problem-solving and interpersonal communication.
- Calm conflict resolution helped maintain respectful customer interactions.
Retail Associate
Berkshire Roots
East Boston, MA
02.2023 - 02.2025
- Educated customers on cannabis products and endocannabinoid system while suggesting tailored purchase options.
- Processed customer transactions while informing customers about current deals, promotions, and events to enhance their shopping experience.
- Verified customer government ID and confirmed guest age 21 or older.
- Received incoming product shipments and verified contents for accuracy. and audited inventory against matching deals or promotions.
Security
Ascend Wellness Holdings
Boston, MA
01.2022 - 01.2023
- Identified and analyzed security threats, risks, and vulnerabilities to strengthen overall security posture
- Reviewed surveillance footage to detect and mitigate potential threats
- De-escalate potentially dangerous situations
- Monitored store security systems and reported suspicious activity to prevent loss and ensure safety
- Make sure the building and product are secure at all times
- Ensured proper identification for age-restricted purchases
Security
Legends Bar & Grill
Portsmouth, NH
04.2021 - 12.2021
- Facilitated peaceful resolutions to de-escalate potentially unsafe situations, enhancing safety for patrons and staff.
- Verified IDs to confirm legal age before admission, maintaining compliance with regulations and promoting a safe environment.
- Adhered strictly to all laws and regulations governing liquor service within the establishment.
- Monitored alcoholic beverages and kept liquor inside establishment.
- Documented incidents and reported concerns to leadership, ensuring accountability and improving safety protocols.
- Developed strong relationships with customers through consistent interactions while providing excellent customer service.
Technical Support Representative
SimpliSafe
Boston, MA
06.2019 - 03.2020
- Processed incoming calls from customers seeking assistance with their home security systems.
- Resolved technical issues across hardware, software, and network, ensuring timely resolutions for customer inquiries.
- Assisted users with password resets and account lockout resolutions.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Diagnosed system errors using logs, tickets, and remote troubleshooting tools.
- Escalated complex incidents to engineering teams with clear technical details.
- Documented support cases and troubleshooting steps in ticketing systems, creating a reference for future incidents.
- Ensured compliance with all applicable industry regulations regarding data privacy and security.
Security Officer
Securitas
Boston, MA
01.2019 - 06.2019
- Assure that the assigned site is secure at all times
- Checked building regularly for trespassers to maintain safety and security
- Altered routes and notified authorities of observed suspicious activity to enhance site security
- Verified individuals' access credentials to ensure secure environment at front desk
Education
GED -
Brockton High School
Brockton, MA06-2012
Some College (No Degree) - Digital Communications and Media
Bunker Hill Community College
Charlestown, MASkills
- Guest service excellence
- Guest engagement techniques
- Retail sales expertise
- Cash handling
- Cash register operation
- Front desk operations
- Team training coordination
- Security management
- Surveillance operations
- Technical support
- Troubleshooting
- Help desk support
- Microsoft Word proficiency
- Customer service skills
- Interpersonal communication
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Affiliations
- Volunteer, Public Outreach (2019-2020)
Timeline
Head Game Master
Escapology
01.2026 - Current
Retail Associate
Insa
02.2025 - 12.2025
Retail Associate
Berkshire Roots
02.2023 - 02.2025
Security
Ascend Wellness Holdings
01.2022 - 01.2023
Security
Legends Bar & Grill
04.2021 - 12.2021
Technical Support Representative
SimpliSafe
06.2019 - 03.2020
Security Officer
Securitas
01.2019 - 06.2019
GED -
Brockton High School
Some College (No Degree) - Digital Communications and Media
Bunker Hill Community College