Koren Clayton
Dispatch Coordinator
Taylors,SC
Summary
Dynamic professional with extensive experience at Verizon Wireless and ADUSA, excelling in work order management and data analysis. Proven track record in enhancing customer satisfaction through effective call center management and vendor collaboration. Adept at educating customers and training staff, driving operational efficiency and continuous improvement.
Overview
17
17
years of professional experience
Work History
Dispatcher Coordinator
ADUSA
Greenville, SC
03.2024 - Current
- Monitored team workloads during peak periods to fulfill operational needs efficiently.
- Educated customers on web-based tools to enhance self-sufficiency.
- Managed customer calls in a fast-paced environment, ensuring prompt and effective service.
- Processed work orders for installations, disconnects, and service changes accurately.
- Collaborated with vendors to secure timely deliveries and service execution.
- Analyzed dispatch data to identify improvements in scheduling and operations management.
- Created detailed reports of daily dispatching activities for management review.
- Trained new staff on dispatching software to facilitate smooth operations.
Material Handler
Evo Box
Fountain, South Carolina
06.2022 - 02.2024
- Organized inventory in designated storage areas for easy access.
- Conducted regular inventory checks to maintain stock accuracy.
- Followed safety protocols to maintain a secure work environment.
- Assisted in training new hires on operational procedures and equipment use.
- Maintained cleanliness and organization of workspaces throughout the facility.
- Inspected materials for any damages or defects upon receipt.
- Reported any malfunctions or damages of material handling equipment promptly.
- Loaded completed orders on pallets according to delivery numbers.
- Supported other warehouse personnel in completing tasks efficiently.
Customer Service Support Specialist
Verizon Wireless
Greenville, SC
03.2019 - 11.2023
- Surpassed performance expectations by consistently delivering quick resolutions.
- Identified and recommended enhancements to elevate experiences for agents and customers.
- Developed and refined customer service processes, increasing overall efficiency.
- Monitored productivity metrics to ensure high levels of customer satisfaction.
- Defined and implemented effective customer service workflows, optimizing operations.
- Collected and analyzed performance data, reporting insights for continuous improvement.
- Collaborated across departments to resolve issues promptly while maintaining professionalism.
Technical Support Specialist
Verizon Wireless
Greenville, SC
07.2008 - 03.2019
- Resolved customer technical issues related to hardware, software, and network connectivity via phone and email.
- Diagnosed system problems remotely, utilizing tools to access customer machines.
- Installed and configured hardware, software, and peripherals, including printers and routers.
- Analyzed system logs for errors or irregularities indicating security breaches.
- Provided comprehensive technical support across multiple channels, enhancing user experience.
- Conducted performance monitoring to identify areas for improvement in existing systems.
- Educated customers on new technologies and promotions to boost sales.
- Collaborated with various departments to address complex technical challenges efficiently.
Education
Certification - Lean Six Sigma Green Belt
Greenville Technical College
Greenville, SC12.2023
Certification - Lean Six Sigma Yellow Belt -
Greenville Technical College
Greenville, SC09.2023
Skills
- Data analysis
- Customer education
- Call center management
Word processing
Advanced in Microsoft excel, project, and Visio
Lean six sigma
Laboratory techniques
Mastery of quality processes
Cost-reduction methods
Quality processes
Project management
Training and mentoring
Instrument Calibration
Work Location
RemoteOn-SiteHybridTimeline
Dispatcher Coordinator
ADUSA
03.2024 - Current
Material Handler
Evo Box
06.2022 - 02.2024
Customer Service Support Specialist
Verizon Wireless
03.2019 - 11.2023
Technical Support Specialist
Verizon Wireless
07.2008 - 03.2019
Certification - Lean Six Sigma Green Belt
Greenville Technical College
Certification - Lean Six Sigma Yellow Belt -
Greenville Technical College
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