Koren M. Rathje
Cedar Rapids,IA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Peterbilt
Cedar Rapids, IA
04.2023 - Current
- Coordinated scheduling for executives, ensuring efficient time management and prioritization of meetings.
- Managed office supplies inventory, optimizing procurement processes and reducing costs.
- Developed filing systems that improved document retrieval speed and organization.
- Assisted in preparing reports and presentations, enhancing clarity and professionalism of communications.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoin.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Sales Associate
AmeriGas Propane
Cedar Rapids, IA
03.2021 - 03.2022
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Processed sales transactions efficiently using point-of-sale systems.
- Collaborated with team members to optimize product displays and enhance customer experience.
Customer Relations Representative Part-Time
AmeriGas Propane
Cedar Rapids, IA
10.2018 - 09.2020
- I was responsible for ensuring an extraordinary customer experience by building and maintaining relationships with customers and providing prompt and accurate service. I also posted daily work within SAP, handled customer complaints and inquiries, took care of account receivables, and had strong organization skills when supporting delivery and service operations.
Operation Supervisor
AmeriGas Propane
09.2017 - 04.2018
- Overseen the employees in the day-to-day plant activities including scheduling, dispatching, administrative responsibilities, customer service, problem resolution, sales, service, training and safety. Also, engaged in the duties of the plant employees on a regular basis.
Customer Relations Representative
AmeriGas Propane
06.2015 - 09.2017
- I was responsible for ensuring an extraordinary customer experience by building and maintaining relationships with customers and providing prompt and accurate service. I also posted daily work within SAP, handled customer complaints and inquiries, took care of account receivables, and had strong organization skills when supporting delivery and service operations.
Trade Show Leader
Hunters Specialties, Inc.
Cedar Rapids, IA
09.2013 - 05.2015
- Managing and fulfilling orders for presentations and shows.
- Communicating with the Sales to provide accurate orders, product, and lead times for customers and shows.
- Shipping orders out UPS or truck depending on how big the order is.
- Correcting product as far as if it needs updated or not.
- Working daily with Forth Shift. Mostly SSII, INVA, BILI, WUSE, AUDT, ITMI, ITMB and most recently ITMR.
- Worked on the Production floor as Lead in Blister area.
- Was in charge of opening the building and down loading Legi data.
- Managing my co-workers to make sure we blistered, boxed, palletized correctly and got the orders out on time.
- Trained in Quality Inspection. Use scanner/gun often for this all with Forth Shift.
Packaging / Blister Area Lead / Quality Inspector
Hunters Specialties, Inc.
06.2010 - 09.2013
- Responsible for opening the building each day for business/production
- Initiating systems and running reports; 4th Shift and Legi program
- Turning production machines on and performing daily inspection check offs
- Lead a production team of 4-5 people
- Getting orders from scheduling / scheduling board and making sure correct components are being used to make the product. Manage inventory using 4th Shift and the material flow in and out of the production areas.
- Managing the quality standards of product and quality control of the department.
- Ensure daily and weekly productivity targets are met.
- Managing the schedule to meet the product delivery requirements.
- Cleaned area at the end of the day and turning off the machines.
- Performed quality inspections on received material
- Reported quality issues and deviations needed to Quality Assurance and Purchasing
Shipping Associate: Picker/Packer
Hunters Specialties, Inc.
08.2008 - 06.2010
- Picked orders physically and also with Visibar from there bin location
- Managed inventory and shipping transactions using Visibar System (4th Shift)
- Packed Bulk orders for Large Retail customers (Wal-Mart - type one orders)
- Packed Cross Dock orders for Large Retail customer (Bass Pro Shops, Cabela’s, Dick’s Sporting Goods)
Management Assistant
International Procurement Services, Inc.
Cedar Rapids, IA
09.2002 - 11.2007
- Managed shipping and receiving.
- Quality Inspector.
- Traveled to meet with customers and suppliers.
- Communicated with customers and suppliers to provide accurate quality, pricing, shipping and receiving times.
- Receptionist.
- Worked with Excel to keep track of data.
Education
Carlson College of Massage Therapy
Stone City, IA06-2002
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Thomas Jefferson High School
Cedar Rapids, IA03-2001
Skills
- Good Computer Skills; Experience in Forth Shift
- Quick learner – Enthusiastic about learning
- Work well under pressure
- Well organized
- Driven to succeed
- Microsoft Word
- Microsoft Excel
- Customer relations
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Professional and mature
- Relationship building
- Microsoft PowerPoint
- Spreadsheets
- Prioritization
- Meeting arrangements
- Employee timesheet processing
- Supervising staff
- Accounting support
- Payroll and budgeting
- Staff management
- Team bonding
Timeline
Administrative Assistant
Peterbilt
04.2023 - Current
Sales Associate
AmeriGas Propane
03.2021 - 03.2022
Customer Relations Representative Part-Time
AmeriGas Propane
10.2018 - 09.2020
Operation Supervisor
AmeriGas Propane
09.2017 - 04.2018
Customer Relations Representative
AmeriGas Propane
06.2015 - 09.2017
Trade Show Leader
Hunters Specialties, Inc.
09.2013 - 05.2015
Packaging / Blister Area Lead / Quality Inspector
Hunters Specialties, Inc.
06.2010 - 09.2013
Shipping Associate: Picker/Packer
Hunters Specialties, Inc.
08.2008 - 06.2010
Management Assistant
International Procurement Services, Inc.
09.2002 - 11.2007
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Thomas Jefferson High School
Carlson College of Massage Therapy