Korey Delaine
Katy,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
13
13
years of professional experience
Work History
Sales Associate/Sleep Professional
Ashley Furniture Homestore
01.2023 - Current
- $800K in written sales in 6 months, on pace to write $1.5 Million.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Increased sales by offering advice on purchases and promoting additional products.
Sales Associate
Ashley Furniture Homestore
06.2021 - 01.2023
- President's Club/Million Dollar Writer with over $1.6 Million in delivered sales annually.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Sales Associate
Verizon Wireless
11.2017 - 06.2021
- Alpha Award Winner/Winner's Circle
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Activated both contract and pre-paid wireless phones for customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Achieved sales goals using persuasive selling methods.
- Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
Sales Associate
Hhgregg Appliances & Electronics
06.2010 - 11.2017
- President's Club/Million Dollar Writer from 2011-2017
- Promoted and up-sold products and services to meet needs of customers.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
Education
Associate of Science - Business Administration And Management
University of Arizona
Tucson, AZ06.2021
High School Diploma -
Sumter County High School
York, AL05.2000
Skills
- Strong Communication and Interpersonal Skills
- Excellent People Skills
- Sales Goal Attainment
- Customer Service
- Time Management
- Negotiation Tactics
- Sales Expertise
- Product Promotion
- Market Research
- Coachable
Timeline
Sales Associate/Sleep Professional
Ashley Furniture Homestore
01.2023 - Current
Sales Associate
Ashley Furniture Homestore
06.2021 - 01.2023
Sales Associate
Verizon Wireless
11.2017 - 06.2021
Sales Associate
Hhgregg Appliances & Electronics
06.2010 - 11.2017
Associate of Science - Business Administration And Management
University of Arizona
High School Diploma -
Sumter County High School
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