Korey Frenton
Myrtle Beach,SC
Summary
Using experience and positive work ethic to help businesses excel and meet their goals. Empowering teams with tools for success and personal growth that overall benefits everyone. Talented in developing techniques to increase profits by managing inventory, teaching teams and overseeing display standards. Focused on customer satisfaction by promptly resolving customer complaints to complete satisfaction.
Overview
28
28
years of professional experience
Work History
Merchandising Manager
ProVantage Corporate Solutions
Raleigh, Durham, NC
03.2020 - 08.2024
- Answered customer questions regarding store merchandise, department information, and pricing.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Verified products appeared at correct locations in proper quantities.
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Collaborated with sales team to identify and fulfill customer needs.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
Partner/ Operations Manager
October Man LLC
Myrtle Beach, SC
01.2009 - 01.2020
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
District Manager
DAPY/Spencers
Myrtle Beach, SC
01.1997 - 01.2007
- Supervised 8 locations to enforce high-quality standards of operation.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Bachelor of Science - Business
12.2024
Multi Unit Business Managment in Advance Managment skills and Multi unit
High School Diploma -
06.1985
Skills
- Profit & Loss
- Retail Management
- Project Management
- Team Management
- Retail sales
- Customer service
- Merchandising (10 years)
- Communication skills
- Time management
- Territory management
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Awards , Friendship Award December 2009 The Yvonne Jones Friendship Award given to me for work in our local community to help disadvantaged families.
Timeline
Merchandising Manager - ProVantage Corporate Solutions
03.2020 - 08.2024
Partner/ Operations Manager - October Man LLC
01.2009 - 01.2020
District Manager - DAPY/Spencers
01.1997 - 01.2007
Western Governors University - Bachelor of Science, Business
Robeson Community College - High School Diploma,
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