Korey Knotts
Castle Rock,Colorado
Overview
21
21
years of professional experience
Work History
Assistant Manager
Urban Renaissance Group
Denver, CO
07.2016 - 02.2024
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
AP/AR Assistant
Hannay Realty Advisors
Denver, CO
08.2013 - 06.2016
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
- Provided administrative support to senior management team.
- Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
- processed all AP for 29 properties
- Assisted with posting rent, processing preparation of the checks for all invoices for signatures
- Daily Bank deposits as needed
Leads & Relocation Director
C21 Advantage Gold (previously, Liberty Realty)
Las Vegas, NV
11.2002 - 12.2012
- Collaborated with senior leadership to set long-term objectives for the company.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Developed policies and procedures to ensure compliance with corporate standards.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
Education
Bonanza High School
Las Vegas, NVSkills
- Task Delegation
- Microsoft Office expertise
- Policy Enforcement
- Schedule oversight
- Business Administration
- Cost Control
- Orientating and training
Timeline
Assistant Manager
Urban Renaissance Group
07.2016 - 02.2024
AP/AR Assistant
Hannay Realty Advisors
08.2013 - 06.2016
Leads & Relocation Director
C21 Advantage Gold (previously, Liberty Realty)
11.2002 - 12.2012
Bonanza High School