Korey Waldeck
Charleston,WV
Summary
Dynamic Beverage Director with a proven track record at Brix 27, excelling in staff training and quality control. Enhanced customer satisfaction through effective conflict resolution and team motivation. Proficient in POS systems, driving operational efficiency while fostering a collaborative environment that maximized team performance and engagement.
Overview
7
7
years of professional experience
Work History
Manager
The Sycamore
05.2023 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Beverage Director
Brix 27
01.2020 - 05.2023
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Strengthened teamwork abilities to improve customer interactions.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Held beverage area and workers to high standard of cleanliness and service.
Manager
Firebirds Wood Fired Grill
11.2017 - 01.2020
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Skills
- Staff training and development
- Quality control
- POS system proficiency
- Product marketing
Timeline
Manager
The Sycamore
05.2023 - 02.2025
Beverage Director
Brix 27
01.2020 - 05.2023
Manager
Firebirds Wood Fired Grill
11.2017 - 01.2020
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